QuickStart, set up and connections

Connect powerline adaptor to hub 5

I have just got my new hub 5 installed and working yesterday, on my old Internet supplier I had a powerline adaptor fitted so I could get Internet in my garage. Since my new hub 5 has been installed the powerline adaptor no longer works. No matter wh...

Complete service outage for > 1 week

Hi all -Since last Monday (17/6) I’ve had no broadband or tv service in N7. Virgin acknowledge an “intermittent” fault in the area, and have pushed the ETA of a fix back many times and current estimate is this Thursday (27/6). Of course the ETAs chan...

I didn't receive the router

Hello . I ordered a broadband 12.06, I was supposed to receive a router 17.06. It turned out that the previous owner of the apartment had not closed his virgin account and that was the reason for the delay. So I had another date set for June 22, but ...

Haven't received confirmation email

Ordered a broadband package on Friday 01/09 to be delivered on 09/09 and received the order summary email and pre-contract documents, however the delivery date confirmation and contract have not been received. Upon trying to log into Virgin Media to ...

Resolved! flashing green arrows on Hub

The double green arrow on my Virgin Hub keeps on flashing. The WiFi and phone symbols are green, not flashing. The "pair WPS"symbol is not active (I don't know what it's for anyway). A loop symbol below this is red but not flashing. The bottom hori...

Request to move external cable

HelloI need to move the external cable to a different location and a new entry point into the house. Can someone DM me to arrange this. Thanks

Connection keeps dropping on wired connection

So we have recently got a new business router, Hitron Chita. And the connection keeps dropping periodically every 5-10 minutes. I have reseted the router. they also done a reset on their end, they done some tests as well in the centre which of course...

Hub 3.0 showing a red light and overheating

Hello, we are facing the same issues with our Hub, please can we arrange for an engineer visit? Thanks

I didint receive my router

Hello . I ordered a broadband 12.06, I was supposed to receive a router 17.06. It turned out that the previous owner of the apartment had not closed his virgin account and that was the reason for the delay. So I had another date set for June 22, but ...

Virgin wifi keeps disconnecting, am I being hacked?

Our virgin wifi keeps connecting and disconnecting multiples times a day. We called virgin they said they can’t see any problems. We think we’re being hacked because we got a scam call saying you are having problems with your wifi it keeps going and ...

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