QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Re: No Internet. No help

Hi can anyone help, I'm having the same issue as above. Our WiFi has been terrible the last couple of days, I have phoned the automated line and there are no issues in the area. When I try the app I just constantly get to final checks then I just get...

NJB29 by Tuning in
  • 1 replies
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Crazy support system

The automated support system is ridiculously stupid.I call up and it does some tests and tells me my hub is faulty without asking me anything, then arranges and engineer to come and take a look at my hub.But my hub is not faulty.  The TV service is a...

Murof11 by Joining in
  • 2 replies
  • 0 kudos

Yet another Abysmal preinstall

My frustrations with Virgin Media as a company are mounting increasingly, and I'm now starting to look at alternative options,Due to an issue (that is now resolved) I have 2 appointments open for installation at my address,One was scheduled for the 3...

Intermittent Broadband Connection

I’m tearing my hair out. Before someone tells me i must have broadband because I have started this post as a last resort for help (I’m typing this post on my IPad which has a separate net connection)On the 31st of July 2023, I moved addresses, the fi...

Hub3 in router mode - password?

I am having problems with my Hub3 in Modem Mode.It is many years since I tried to log into a PC connected directly to Port 1 of the hub I can connect to the Internet and also connect to I can't remember the pas...