Heya,I just had a new line installed (1Gb package) yesterday with a Hub 5 (not 5x). I tried to connect to the VM Connect app but it takes 30min of "installing" until it times out saying it can't find the hub.I made sure to connect straight to the wif...
Hello,I ordered a router on the 6the of December and it was supposed to arrive on the 9th. However, it has not arrived until today and I cannot use the helpline as I got no account number yet. Please let me know what alI can do.Thanks in advance
Took delivery of a new Hub 5 recently but my Pod fails to connect to it. The VM Connect App initially saw the Pod on the network but advised that it was "unconnected". Have since tried it in various rooms and power sockets but it only ever shows a ...
Hello, I placed an order for broadband on Dec.13th and chose a delivery on Dec.18th. However, I still have not received anything yet, either any e-mail from Virgin Media (except for the pre-contract documents) or any notice from the courier. Could an...
 So we’re gutted, yesterday we had our home broken into. We think they damaged and cut the Virgin box outside to disable our CCTV.This was an old box we used to have.Today was my first day setting up Virgin with our new box. After checking repeatedly...
I currently work for Virgin Media and have a discounted employee package. I'm in the process of moving into a new build residential property and would like to keep my employee package, however the new build property only supports OFNL.When I type my ...
Virgins set up start date for 21st Dec then promised me an earlier date if I joined from current WiFi. 2 weeks later and still no phone call back to get earlier installation. 3 weeks without Internet because of the virgins . Even got asked to drill...
Had HUB 5 delivered yesterday. Ever since I put it in I've been having very bad connection issues. Like my devices will connect and disconnect. Can't watch television because its constantly buffering Netflix and YouTube. I've done all the tests. Rese...
I came home on Saturday morning to find a brown box attached to my house which I have not asked for or given any authorisation to do so.with about 40 ft of cable all around my front garden hard standing .Could you please text me for any further infor...
 The cable cover in the STREET not the wall box outside my house, the cable cover in the STREET needs replacing as it is old and damaged with a screw falling out of it. Please can this be replaced.Same as the picture abovethanks
