Im moving house next week and Virgin need to do pre-installation work but just been told they cant yet do this as need council permissions ? This sounds like an excuse and the start of a long battle? Has anyone had any experience for waiting for coun...
I've just ordered vm broadband but im concerned about internal wiring looking ugly. Can i arrange for someone from vm to visit beforehand to explain how its done?
I’m tearing my hair out. Before someone tells me i must have broadband because I have started this post as a last resort for help (I’m typing this post on my IPad which has a separate net connection)On the 31st of July 2023, I moved addresses, the fi...
HiI receieved an email on the 14th of this month saying I could upgrade from 500mb to 1gig broadband for £3 a month more. I accepted the offer and got through the confirmation email saying my upgrade would be the 17th. This didn't happen. I spoke to ...
Worst customer service I’ve ever seen. So disappointing.We subscribed the Bigger Volt bundle on 18th of August and 2 months later we still not have any access to the service and the final installation just got delayed a third time to 9th of November!...
A while ago, having issues with broadband/TV connectivity, a Virgin Media engineer had replaced the standard splitter (I think the correct term is a 2 Way Coax Connector) with a powered splitter/amplifier. This had not solved the problems so Virgin M...
Hi,I recently signed up with VM and was given an installation date of the 23rd August. I made plans surrounding this date with work and other personal commitments to ensure I can get online as soon as possible.Out of the blue, on the 21st, I get an e...
I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it fi...
I've been trying to get Virgin Media for many years, this is just the latest.Placed an order for 1Gb Broadband and was pleasantly surprised that VM rang to say they had signed off a budget to come and do some external work to try and get cable to my ...
Placed an order for 1gig broadband & Stream with Virgin, my appt for installation was 20/10/23 I have a tee at the end of my lawn & a cabinet just up the road, just received this from VM, god knows when I’ll get it, email as below:-Hello, We’re reall...
