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Installing and configuring your kit
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Forum Posts

Problem during installation

Today I had the appointment for the installation. However the engineer can't install the service (Gig2) because it seems was an error in the id XGS-PON. He told me that it's something that should review in the central. Virgin is very new in the neigh...

lauragmail by On our wavelength
  • 559 Views
  • 2 replies
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Netflix activation email

I have standard Netflix included in my plan. This was in use up until I moved house, to which I received an email to inform me the Netflix account had been put on hold as virgin media had suspended the payments.When I moved house there was a break in...

acbarx by Joining in
  • 531 Views
  • 1 replies
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Moving router

Hi everyone. Due to building work I'm looking to move our Virgin router and TV points to different parts of the house, looking for help. Know there's a £25 charge from other posts. Thank youJohn

Fox4 by Joining in
  • 498 Views
  • 2 replies
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New Hub needed!

How do I go about getting a new Hub ordered?It has completely shut down, no lights are coming on and I've spent 30 painful minutes on the phone to someone who has informed me that as there is currently an outage in the area there is nothing they can ...

Resolved! Did Yodel lose my equipment return ?

Hi VM, Sadly I had to cancel my VM. I returned my equipment in the returns box via Yodel 10 days ago but the Yodel tracking link shows it has been stuck at their national hub for the last 7 days. I'm not sure if it is actually stuck there or if they ...

GoneBye by Hanging out
  • 1341 Views
  • 5 replies
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Resolved! Advice on installation delays

VM have recently run fibre broadband into the village which I am deligted about. I therfore registered my interest and gave contact details so I could get it installed asap. I had a call from a local sales rep on 26th Feb and pre install and install ...

v6coop by Tuning in
  • 1021 Views
  • 7 replies
  • 0 kudos