Having ordered virgin broadband at the beginning of the year, i am still waiting for what will be a third installation date. Current installation has been on hold for two weeks with no updates. Customer service is very poor with no information. Not ...
Good afternoon. Fibre was run to my property today, but it seems when fixing the box to the wall there has been some damage to the render. I've included some photos below.Can anyone advise how I'd go about raising this with Virgin?
As per subjectBeen like this for a couple of days now, and has happened beforePlenty of ventilation.Can I have a new hub pls? Keep seeing that this is due to overheating, and don't fancy a fire.Thanks, SteveH
HelloI have been trying to arrange for a spotter to arrive at my address since early 2023 but constantly been ignored and fobbed off going through a series of different phone handlers, please can I talk to a humanVirgin media is down the whole street...
Someone has turned up at my house today whilst I am at work drilling into the side of teh house and apparently fitting a box?When I spoke to the installer through my doorbell he claimed it was to install virgin through the name Sarah (my wife's name)...
I have ordered a new router that was supposed to arrive on 7/3/2024 but still nothing to this day and also haven't recieved a confirmation email and can't login into my virgin media due to needing my account number form the confirmation email
Hello.My wife works remotely mostly with US and connect to via company VPN. Everything works fine with one exception. There's one customer that she can't connect over virgin, she works currently using Three 5G, but we'd like to stay with one provider...
Ordered a self install box for the place I have just moved to, selected today (06/03/24) as the delivery date and have not heard any confirmation of when it if it will be delivered. Just received pre contract documents. Unable to chat with anyone as ...
After checking with Neighbours about having the option to Purchase Virgin Media I checked for my own Address to find that I do not have the same option, who can I speak to about this or what email would be best to contact regarding this, me and a cou...
My Hub5 has been rebooting recently but tonight it was because of a "Cable Modem Reboot because of - kernel-panic". It had rebooted at 3:00 am but that was due to a software update. A kernel panic sounds a tad more serious. Anyone had anything simila...
