Have I just won VM record for Quickstart Installation delay change from 14 June 2024 to 10 August 2024. I suppose gives me more time to change my mind if I want or need to without cost. Be-Fibre are installing in the area at present maybe ready by Au...
Hello there, I have ordered a new broadband connection to my new house on 27th October and selected 4th November for my router delivery date.I havent received anything, nor any emails from you as my package have been dispatched neither from the deliv...
Hi all,Hoping someone can offer some information on their experience with XGS-PON installation.VM have just rolled out the new infrastructure over telegraph poles in my relatives area and I want to know what the installation process is like. If anyon...
I have contacted virgin several times about the manhole cover which is 80cm by 50cm. Each time they come out they have been given information that its broken and a job has been raised for a repair instead. I have the permission from highways to drop ...
I need to get the entry point for the cable moved to accommodate my flooring and skirting board being raised. I've tried to phone but it's impossible to figure out which numbers will take me to the right person, and most of them suddenly end with a t...
I feel so let down by Virgin Media ….. I decided to move my Broadband to them when I moved house. All seemed to go really well, the lady who came to do the inside installation was excellent but then the contractors came to do the outside bit!! They...
Hello, my order number is CH2068747095 for my new broadband package and it was meant to arrive on the 26th May. I have not received any parcel tracking numbers or any confirmation that it has been sent. I am also having trouble finding any numbers to...
Hello,I want to move the router from the room where it was originally installed to a different room.I understand there is a fee to be paid. How can this be arranged?Thanks in advanced.
Since about 11am yesterday my FTTP connection has been down. The modem (5x) is flashing a blue light for 20 hours now. The modem gui connection test reports it's down. ( However in the list of items it also lists that it's not down.. despite clearly ...
HiOriginally a Sky customer but now signed up to VM. Anyway, when I spoke with Sky was told could leave end of June, so I rearrange the appointment the Rep organised for June 28th. Anyway, Sky disconnected me last Friday, luckily I have the VM equipm...
