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Forum Posts

Self Installation Kit

Have I just won VM record for Quickstart Installation delay change from 14 June 2024 to 10 August 2024. I suppose gives me more time to change my mind if I want or need to without cost. Be-Fibre are installing in the area at present maybe ready by Au...

Trebor87 by Tuning in
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XGS-PON installation experiences

Hi all,Hoping someone can offer some information on their experience with XGS-PON installation.VM have just rolled out the new infrastructure over telegraph poles in my relatives area and I want to know what the installation process is like. If anyon...

Moving entry point into house

I need to get the entry point for the cable moved to accommodate my flooring and skirting board being raised. I've tried to phone but it's impossible to figure out which numbers will take me to the right person, and most of them suddenly end with a t...

Ieuan192 by Joining in
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  • 2 replies
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Order never arrived

Hello, my order number is CH2068747095 for my new broadband package and it was meant to arrive on the 26th May. I have not received any parcel tracking numbers or any confirmation that it has been sent. I am also having trouble finding any numbers to...

klparker by Joining in
  • 460 Views
  • 1 replies
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Fiber Down, can anyone help?

Since about 11am yesterday my FTTP connection has been down. The modem (5x) is flashing a blue light for 20 hours now. The modem gui connection test reports it's down. ( However in the list of items it also lists that it's not down.. despite clearly ...

sambartle by On our wavelength
  • 756 Views
  • 4 replies
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Resolved! New customer

HiOriginally a Sky customer but now signed up to VM. Anyway, when I spoke with Sky was told could leave end of June, so I rearrange the appointment the Rep organised for June 28th. Anyway, Sky disconnected me last Friday, luckily I have the VM equipm...

Angela16 by Joining in
  • 715 Views
  • 4 replies
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