QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Any advice on mesh with 5x

Hi all,I’ve just moved into a new house with 2 gig fibre. VM (Ireland) gave me a 5x router.What’s the most ideal way to setup mesh? Assuming I don’t want to run cables.Would I be able to add a Deco mesh system? Knowing I can’t put the 5x into modem m...

benite02 by Joining in
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  • 4 replies
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Resolved! Self installation not arrived

 Hi, I've recently joined a broadband plan as a new customer and ordered a new self-installation kit.The kit was not delivered on my chosen delivery date and I haven't received any contact from Yodel or Virgin regarding the delivery status of the ord...

Maria88 by Joining in
  • 918 Views
  • 2 replies
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Unburied cable

Struggling to find a way to speak to someone about problems in different locations when I'm not a customer.  Cables not buried in paths and left laid in bushes, ongoing problem being found during improvement works and now preventing works taking plac...

CarrieD1 by Joining in
  • 643 Views
  • 7 replies
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Outside cables

 Received my QuickStart kit yesterday, set everything up correctly but wasn’t getting any WiFi. Spoke with customer service on the phone and they said everything should be running okay. Only just moved into this house and stupidly didn’t look outside...

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Angie97 by Joining in
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  • 1 replies
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Address missing from database

I've moved to a new property that doesn't appear on the address checker when using the moving home wizard. The flat number is missing despite all the others within the building being serviceable.VM phone support and the form for unlisted addresses ha...

andE99 by Joining in
  • 603 Views
  • 3 replies
  • 0 kudos

Renewed Contract

Just got off the phone with Virgin cancellations. I was on 1gb broadband + weekend and evening telephone line + basic stream box and was paying £38 per month. I also have an O2 SIM and was on their Volt package. Anyways my contract was up for renewal...

wyaneb1 by Joining in
  • 373 Views
  • 0 replies
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