Damage to property (Non customer)
Hi,Recently had contractors installing virgin infrastructure at my property but they have managed to damage a wall.Does anybody know how I report this or raise a complaint to get this issue fixed?
Forum Posts
waiting on delivery of quick install kit
Hi,I placed an order on 6th May for a broadband QuickStart installation kit and confirmed all pre-contract documents, added direct debit. Then I received emails with the pre-contract documents and said there will be further emails to confirm the con...
Problem during installation
Today I had the appointment for the installation. However the engineer can't install the service (Gig2) because it seems was an error in the id XGS-PON. He told me that it's something that should review in the central. Virgin is very new in the neigh...
Cable connections outside house - can I modify?
The house has just been rendered, and the virgin box on the front has been removed; I now need to put it back on, though annoyingly they broke the front and it's gone now. However, because the cable coming from the ground is too short, the box wasn't...
Netflix activation email
I have standard Netflix included in my plan. This was in use up until I moved house, to which I received an email to inform me the Netflix account had been put on hold as virgin media had suspended the payments.When I moved house there was a break in...
Moving router
Hi everyone. Due to building work I'm looking to move our Virgin router and TV points to different parts of the house, looking for help. Know there's a £25 charge from other posts. Thank youJohn
New Hub needed!
How do I go about getting a new Hub ordered?It has completely shut down, no lights are coming on and I've spent 30 painful minutes on the phone to someone who has informed me that as there is currently an outage in the area there is nothing they can ...
Remove old Virgin Media cabling from house?
Hello! We moved in just over a year ago, and when we were looking at providers, we were told that Virgin Media was not available. When we were tidying up our front garden, we found a green tube with cables sticking out. Open Reach has confirmed it is...
Resolved! Did Yodel lose my equipment return ?
Hi VM, Sadly I had to cancel my VM. I returned my equipment in the returns box via Yodel 10 days ago but the Yodel tracking link shows it has been stuck at their national hub for the last 7 days. I'm not sure if it is actually stuck there or if they ...
Resolved! Advice on installation delays
VM have recently run fibre broadband into the village which I am deligted about. I therfore registered my interest and gave contact details so I could get it installed asap. I had a call from a local sales rep on 26th Feb and pre install and install ...
