Modem Coaxial extension

I'm tidying up my cables (trying to), and whilst I don't want to move my modem, I need to extend the Coaxial cable by about a meter, 2 at most so I can bring it up and over the built-in wardrobe unit and back down into the modem.Would I just be able ...

Password Query

I’ve had a security alert regarding some data leaks regarding passwords. One at risk is apparently my VM one. Some time ago, didn’t VM change something that meant if you changed your login password it also affected your email password or something li...

Still no service

I have been tearing my hair out due to having 4 no shows and installation date cancellations. Took out contract mid January. no customer service. Was told lie after lie about installation problems. Difficult job all installs are different and things ...

Hi Joe,I have a similar issue and wondered if you could help, I’ve attached a photo and would appreciate a DM to discuss, apologies in advance for hijacking James thread.KRLars 

Recontract and Cancel

Just tried this and it still works. They tried increasing my 1Gig only internet to £49.60 which is a rip off. They didn't offer a new deal and have been with them for 8 years.So I made sure to create a new contract, not just a downgrade. Called up a ...

Need to disconnect and waive ETC for poor no broadband

For and on behalf of sidra daar Dear sirs/ madams We would like to inform you if very bad service and broadband disruptions constantly since the connection was taken up.  Please can you help have this account closed with no fee as there is no working...

Hub5 power issue

Hello chaps (this'll be one for the VM staff) I'd (called) this issue in some time ago, but as it's intermittent.. I'm only taking the time to raise it again on here now - Plus, the call centre had no idea what I was trying to convey the first time a...

Unable to connect via app or 192.168.0.1

Hi Brainy bunch of people.So all of a sudden I’m unable to connect to my hub 4 via the connect app or direct 192.168.0.1.The app can see my hub but won't let me do anything on it, the 192.168.0.1 goes to the login page and I enter my password then in...

New FTTP (XGS-PON) Install Constantly Disconnects

I had Gig1 FTTP installed a couple of weeks ago and for the past few days just get constant disconnects at the hub itself (if I check router status it intermittently shows 'Offline', normally only for 30 seconds or so at a time but pretty regularly)....