Hi all,I’ve just moved into a new house with 2 gig fibre. VM (Ireland) gave me a 5x router.What’s the most ideal way to setup mesh? Assuming I don’t want to run cables.Would I be able to add a Deco mesh system? Knowing I can’t put the 5x into modem m...
Hi, I've recently joined a broadband plan as a new customer and ordered a new self-installation kit.The kit was not delivered on my chosen delivery date and I haven't received any contact from Yodel or Virgin regarding the delivery status of the ord...
I am unable to access http://192.168.0.1 to change password, this has happened beforeI struggled to connect yesterday, flashing red and green lights on the Hub, did the pin test but gave up and unplugged the computer overnight, switched on this morn...
Will I qualify as a ‘new customer’ with Virgin Media if I’ve not had a contract with them for at least 18 months?Perhaps they should have deals for ‘returning customers’.Thanks!
Struggling to find a way to speak to someone about problems in different locations when I'm not a customer. Cables not buried in paths and left laid in bushes, ongoing problem being found during improvement works and now preventing works taking plac...
Received my QuickStart kit yesterday, set everything up correctly but wasn’t getting any WiFi. Spoke with customer service on the phone and they said everything should be running okay. Only just moved into this house and stupidly didn’t look outside...
I have just moved into a flat in a older building but in a city centre and there is a virgin fibre socket but at the other side of the building in a plant room. Long story short but we can't install a box from here due to distance and drilling ECT. W...
Since the construction Team have installed a grey unit by the side of my house on open land. A puddle is now forming around it and the older BT boxes.Its obviously not a serious leak but still probably needs investigating Just waiting for something t...
I've moved to a new property that doesn't appear on the address checker when using the moving home wizard. The flat number is missing despite all the others within the building being serviceable.VM phone support and the form for unlisted addresses ha...
Just got off the phone with Virgin cancellations. I was on 1gb broadband + weekend and evening telephone line + basic stream box and was paying £38 per month. I also have an O2 SIM and was on their Volt package. Anyways my contract was up for renewal...
