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Forum Posts

Missing power cable from box

This company is terrible, I've only just joined and I already want to leave.I've ordered the TV box and it has came without a power cable. It's impossible to order one online and its also impossible to talk to a human on the phoen to explain. What am...

Outside cable rerouted .

Hi I need the outside cable moved as I am landscaping my garden . I have seen other posts that virgin will do this for 25 pounds.     I have tried to contact virgin by phone and live chat but can't get to speak to anybody about it . Anybody know how ...

Poor service

Hi, I have my Virgin Media fibreoptic cable exposed on my driveway. I complained about it to VM in the last week of July when I renewed my contract for 18 months. An engineer’s visit was confirmed on 9 August between 1300-1700. When he arrives around...

Replacement PSU for Virgin Media Hub 3.0

Hi there, I need a replacement PSU for my Virgin Media Hub 3.0. The cable on my existing PSU has worn through, and has now become fairly unreliable. I called the helpline but I've been on hold for 20 minutes and I simply don't have the time to wait o...

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Multiple router restarts per day

Not sure if this is the correct board but I've been having issues with the router restarting randomly through-out the day. I've tried powering it off as recommended via the online help but the issue quickly returns (basically never goes away).The rou...