Hello,My self install kit was supposed to be arriving on 13/04/2024 and I'm yet to receive it and wanted an update if possible.I wasn't provided with an account or area number either.I am aware that post can be delayed and stuff but I'm getting a lit...
I only noticed yesterday that my broadband cable in front of my house has been cut into and a connector fitted.The last time I looked at the cable it when straight into the house without any connector on it.I did have some building work done in the h...
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Hi there.A couple of months ago I downgraded my package to broadband (as I no longer have a landline and have got rid of the tv).I was not sent any new equipment.A week or so later I was sent a postage box in which to return my set top box, but obvi...
Good eveningI have just joined virgin media and it said i was ok with setting up the equipment myself. However I currently have sky fibre and virgin I believe still use the coaxial connection.I have booked an engineer visit as i do not have a virgin ...
I have received two texts giving me a link to a new contract and telling my kit will come tomorrow. I already have a contract with you and have not asked to upgrade my service or anything . I thought the text was phishing one. I'm happy with the ser...
I just moved into a 4 story house. Each floor is a separate flat. The bottom 2 flats of the property have Virgin Media connections but they top 2 flats don't seem to. How can I get an engineer to install a line to my flat? Has anyone had this issue b...
Hi all,Was wondering if anyone could help, especially if they've had a similar experience. 25/03/2024 Pre-installation was complete. I had a Virgin engineer come out 2 days later and there was no green light at the junction box.29/03/2024 - Cable Rep...
I recently moved house and there was no existing connection. I was initially promised an installation on the 24th of March, but it has been subsequently postponed to 24th April. Unfortunately, the installation date has now been further delayed to 14t...
Hi. I want to have my router moved from the downstairs to upstairs and check connections at the same time as I believe sometimes router loosing connections with no reason. I have read that this can be done by an engineer at a cost of £25.Can I ask fo...
Hi, I am looking to relocate mine also, but cannot find online where to book this in. Can you help me with this? thanks
