I joined at the start of October and have had 7 install dates delayed with no information every time I ask, it’s just blamed in “permits”. I’ve checked with the landowner and they’ve had no contact from any of the outsourced install team or VM. I’m d...
I have spoke to somebody today from Virgin and can't understand what saying I have currently got hub 4 and I want to upgrade to the hub 5 who do I speak to to get any sense out of Virgin
I'm in the last few months of an 18-month broadband-only contract, and wanted to try the stream box. However, VM customer service insists that's only possible with a new 18-month contract. Is that true, or are they trying it on?
I need my solar inverter on a LAN to see my new Virgin router.So I tried to change the SSID and Password on the Virgin Router settings. But my old 3 mobile network router only has a 8 characters x4 u/c and x4 numerals password and Virgin wants x10 ...
Looking for an extension from my wall Virgin box to the Hub. Does Virgin do anything like this? This is just a straight connection cable and not the ethernet one
Hi, the brown plastic cover which covers the cable entrance to the property has come off and all cables are exposed. Would it be possible for this to repaired/replaced please to prevent further damage?
Hello I set up a new broadband only deal on the phone with a sales assistant who promised to send the contract and welcome pack by email so that I can use these details to register an account.I have not received any confirmation of my order or any de...
Hello, I was supposed to get my router yesterday (January 24, 2024) at my address, and instead received an email saying that you had received my email, and a gone away form was received, and it would take 48 hours to deal with it.I need a connection ...
HiMy neighbours are going to be building an extension up to our house and the networking cable runs between the houses. I need to get it moved to the front of the house so it won’t cause issues. How do I book an engineer?Thanks
So this is a follow up to my previous post about being lied to by Virgin Media saying they’re waiting on a council permit to fix a cabinet issue.After managing to get through to networking myself they sent an engineer out to my properly on the Monday...
