Recent DiscussionsWill I ever get my install?? Here's my story so far: July 15th - contract signed and installation booked for August 1st August 1st - No one showed up, no notification. very sorry and rebooked. September 2nd - No one showed u...Call centre staff and upgrades I have had a number of missed calls from Virgin Media recently, but I answered the most recent one. They say they want to analyse my usage to offer me the best package for my needs, and said my area ...Do engineers always turn up for appointments? We have a engineer booked for tomorrow and the virgin person had added a note to the appointment which I requested because my partner isn't home until after 3:30pm And with no wifi currently at the...Move Cable Entry Point Hello We had our virgin media broadband installed today. The engineer installed a new entry point at the front of the house. However, we have reviewed the work and are not happy with the entry point...Moving Cable entry point Hi John, Please can you help me with this same situation? Id like to book an engineer to move my cable entry point please? Thanks Can't move my Virgin - told my new address is for a business... but it isn't! Hello. I'm trying to move my Virgin Media broadband and TV to a new flat, but am being told they can't do it, as the address is registered for a business. But the address can be found straight awa...Moving house and getting an engineers assessment for connecting Have had a discussion with the chat support team about having an engineer look at connecting a property we've purchased (but haven't moved in yet). Have been given an engineer reference, but have rec...Relocate Hub Hi, I would like to relocate the hub in my home and have seen previous posts stating I can pay a £25 call out to get this done by Virgin. I have tried calling customer service but have had no luck ...Help from Forum: Leaving Hello, I had a complete nightmare getting connected at the beginning of 2025. Around 10 weeks with no connection following my switch-on date. It was eventually traced to a problem with my account'...Perpetual Broadband Issues I decided to switch to Virgin Media Broadband last year. They had just installed fibre in my area and came offering a great Black Friday deal. I took some time to think about it and went ahead. Unfor...
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