QuickStart, set up and connections

No Account Number and No Order Tracking Number?

We ordered broadband through a self installation kit, we put the delivery date in but haven’t received anything and don’t have an account number or anything to contact customer support. Any help would be greatly appreciated!

Property below me can get virgin media broadband but i can't?

So the Flat below me which is Number 8 on BH23 1QX Centenary house can get broadband but my two bed flat which is directly above can't get it? is there a reason for it or mistake.

Cannot connect MG3650 to Hub 3

Hello,I recently moved from BT to Virgin and received a Hub 3 router. All my devices work properly but I can't connect my Canon MG3650 printer to the Hub.I have tried almost everything (reset printer to factory defaults, disable Hub 5.0Ghz, disable c...

Ordered the Gig1 Fibre Broadband upgrade but WHEN?

On the 8 Feb 2024, I ordered the Gig1 Fibre Broadband upgrade via my VM account. I received a confirmation email with an order number, but since then nothing. If I check “My Orders & Appointments” it reports that I do not have any open orders.When ca...

Moving my Superhub

I mentioned a while ago that I wanted my super hub moved from it current location, which is located in the loft room and I wanted it moved to the Front room which is nearer to the point where the VM box on the outside wall.Someone said that VM charge...

Resolved! Neighbour can get virgin media but i cant

Title says it all really. We got a leaflet about a year ago saying work was going to be carried out, being a gamer and someone that works from home, this was great news as currently stuck with maximum of 24mb which is not the best. After work was car...

Resolved! VM White plug

Hi,Can I plug the VM white plug with the green led into an extension cable or should it be direct to mains

New power cable needed

Hi, my router power cable has become damaged.Does anyone know where I can get one? Thanks

New address not supplied, however others are on street

Hi. Hoping for some help please.I guess this is a common theme, however I'm looking to move into a new property in the coming weeks however the property is showing as not 1 one Virgin can supply, however other propertiee next to it can.Is there any f...

18 months waiting for install

I've been with Virgin Media since they took over NTL some 20+ years ago.One house move and everything falls apart.Moved Aug '22, was told 2 weeks install. That turned into 5 months of cancelled appointments, repeatedly stating 'still need to do outsi...

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