We purchased our property in October and our installation date for Virgin Fibre was originally January but has been put back constantly and it is now May. Virgin say it is because they need permission from the council to dig the road. Has anyone know...
Hi,So Virgin Media broadband is available in my area and has higher speeds than my current provider but it's not available at my property. When filling in my neighbors' addresses through the checker, it came up as available for them and they're only ...
Currently on 1gig with a phone ( evenings and weekends) and paying £38 with discounts. Can someone tell me if the hub 4 can carry 1gig, just curious as I thought it was hub 5 only. When I gave my notice two days back I was offered the same but at £56...
Hi there my street was dug and virgin cabinets and the little man hole covers with virgin media on them put outside our flats/houses. This was in September 2022. I have since received 3 separate emails stating that we will be switching on soon. Then ...
I put in an order for my fibre a month ago, and have heard nothing since. Can I have an update on my order please? happy to PM details for an opperative to check up for me.I was also due to have an engineer out to reassess the path for the cable to b...
The QuickStart pack was supposed to arrive 5th April but it has not been delivered. I have had no update on the delivery from either VM or Yodel. I also don't have an account number yet so am unable to login and check the status of the delivery.
Can someone help please our WiFi won't connect I've turned it off left it for a couple of minutes I can see the WiFi address but anytime I try to connect it says failed.
Hello,A few days before my recent broadband installation, 20 x 3m lengths of green uPVC ducting were dropped off at the property. They weren't used by the installers as apparently this type of ducting is used for commercial, not domestic installation...
I'm not a Virgin customer, but their contractors are working in my area installing fibre.The contractors have sliced through my 3rd party fibre connection in the pavement and are also using my garden as a storage facility for their fencing, cables, d...
Contract signed back in October 2023, between then and now (3rd Feb 2024) we’ve had two lots of external construction works, five missed installation appointments, four site surveys and plenty of excuses. Despite having raised complaints via email we...
