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Forum Posts

Broadband speed keeps dropping down

I pay for a broadband speed of 350Mbps, sometimes it's 360Mbps but speed test regularly reports a speed of only 90Mbps. The latitude and longditude reported jumps to random location a mile or so away as well. It works fine and connection isn't the is...


Do virgin actually resolve complaints?I recently signed up to Virgin broadband, and in 2 months I’ve raised 3 complaints.  One of which was closed immediately after I ended the live chat in which I asked them to raise the complaint!I have no issues w...

Damaged hub 3.0

   We are a house hold with young children and our hub was in reach of them at one point and they have damaged both sides of our hub 3.0. Nothing inside the box is damaged just the plastic air vents are damaged and you can see the internal board, is ...

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Connection issues

Only has virgin 3 weeks beginning to wish I’d not switched. I work from home and today lost connection said I wasn’t connected to the internet. Tried all the solutions offered nothing. Suddenly came back on its own, it has done that 4 times since ver...

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Resolved! Poor quality groundwork - complaint

Haven't searched the forums but guessing I'm not the first to consider cancelling a move to VM.I have signed up for VM and had a surprise visit yesterday by what looks like two groundwork teams.My wife and I were out but our Ring doorbell kept gettin...

Frustration - Installation delay

Honestly feel like Virgin Media are laughing at me! I am writing to express my dissatisfaction with the service provided by VM. As a former customer in Manchester, I had a positive experience with the company. However, since moving to an area where V...