QuickStart, set up and connections
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Forum Posts

Resolved! ONT Terminal Query

HiI have just received a Hub 5 to replace my Hub 3 on a 500Mb to 1Gb upgrade, and the cables supplied are now push fit with compressible splines to hold the plug on the sockets for both the ONT and the Hub 5. Now fitting the new cable to the Hub 5 is...


Gone Away Form

Hello,Again, it’s impossible to reach a human being at Virgin Media and I have to write here.I am moving in to a new place this weekend. Current tenant is with Virgin Media so I thought it would just be easier to open an account. I placed an order bu...

steffier by Joining in
  • 2 replies
  • 0 kudos

Hub 5 flashing blue light.

Had a new hub installed Saturday. Had intermittent Internet Sunday. All day Monday worked fine and been off for the rest of the week, customer service don’t seem to care. When I logged into the router it’s saying obtaining configuration files has any...

anais834 by Joining in
  • 1 replies
  • 0 kudos

Virgin Media Connect App

I am getting an error message "auth type - 1 is not supported" when I try to log into the Connect App on my mobile phone using the "Sign in with a Virgin Media account". It had been working fine up until I changed my contract recently (18 June) from ...

TimVanDyke by On our wavelength
  • 5 replies
  • 0 kudos

Exterior wall box covers

Hi due to the bad weather of the last days the Exterior wall box covers have gone, had a look around but cannot find anything, can this be replaced please, at the moment the cables are hangingThanks

Dom7 by Joining in
  • 7 replies
  • 0 kudos

Resolved! [URGENT] Reschedule engineer

Hi,Virgin Media sent me a text to remind of an appointment to fit my faceplate on June 20. I replied “CHANGE” to reschedule.Virginf Media decided to reschedule the appointment to June 24 without asking me if I agreed on this date! I am not available ...

steffier by Joining in
  • 2 replies
  • 0 kudos