HiI have just received a Hub 5 to replace my Hub 3 on a 500Mb to 1Gb upgrade, and the cables supplied are now push fit with compressible splines to hold the plug on the sockets for both the ONT and the Hub 5. Now fitting the new cable to the Hub 5 is...
Hello,Again, it’s impossible to reach a human being at Virgin Media and I have to write here.I am moving in to a new place this weekend. Current tenant is with Virgin Media so I thought it would just be easier to open an account. I placed an order bu...
I have received my quick start up kit but have realised I need a virgin media wall socket to complete the set up. How do I get an engineer to come and set one up for me?Thanks
Hi, there is a service hatch at the edge of my property, there is a lawn between the hatch my house, will my lawn be dug up to get the cable to my wall & will it be put back once installed?thanks, Steve
Not a complaint but more of a "wow". I know Virgin Media connections are typically DHCP but the IP rarely changed. I've had the same one for three years. It's changed in the past few weeks. Only spotted it because one of my clients limits access via ...
Had a new hub installed Saturday. Had intermittent Internet Sunday. All day Monday worked fine and been off for the rest of the week, customer service don’t seem to care. When I logged into the router it’s saying obtaining configuration files has any...
I am getting an error message "auth type - 1 is not supported" when I try to log into the Connect App on my mobile phone using the "Sign in with a Virgin Media account". It had been working fine up until I changed my contract recently (18 June) from ...
Hi due to the bad weather of the last days the Exterior wall box covers have gone, had a look around but cannot find anything, can this be replaced please, at the moment the cables are hangingThanks
Hi,Virgin Media sent me a text to remind of an appointment to fit my faceplate on June 20. I replied “CHANGE” to reschedule.Virginf Media decided to reschedule the appointment to June 24 without asking me if I agreed on this date! I am not available ...
... Not on an exterior wall but one room further into the house, so it's central in the property. I gather this is something Virgin charge for which is fine but I'm utterly bamboozled by the wild-goose-chase the phone system sends you on, so hopefull...
