Hi, my grandmother has a landline and Tivo currently but would like to add broadband. Despite several conversations with sales/cancellations they are unable to add broadband without upgrading her package and updating the TV box, which she is not comf...
Please send an engineer. Solid Red light for 48 hours. Poor Wi-Fi and unable to work from home, Not overheating. Just a solid Red line on bottom. Tried full reset twice and all other tweaks I'm supposed to try. Tried to call unable to get through...
Hi everyone,When I arranged my move I was notified that I was eligible for a self install and was just wanting to verify that these would work with the kit that I'm being sent?   
The outside brown virgin media cable box / cover is completely broken and come off. I am concerned about the cabling integrity to the natural elements as well as unscrupulous people who can easily cut the wires (It has been done before I'm sure) . I...
Hi there, My omnibox outside was on the pavement last night after being detached from my house. It's in a really stupid place where passer-bys can easily kick off and damage although I think what has happened here is that because the wire running alo...
Our original installation date for our order was 14 June. After various external works (including the contractors connecting us to the wrong box on the street) this has been moved first to 5 July (when the virgin engineer came and found the issue), t...
Hi ,I would like to arrange an engineer to move the location of my TV box.Seems impossible to get through to anyone.
Where can I get the area reference for Neath, SA11 3HR ?On booking a broadband installation a typo was made in my email address. I contacted VM via a chat and they took my correct email address and said I could now register. However they did not pr...
I would like to book a no-fault engineer to move the router to a different spot in my home. Can somebody help me book it? Thank you.
I ordered the broadband last weekend and I was told my router would come on Monday which it didn't and I was told it was delivered to the wrong address by DPD I have tried calling them but to no avail it is now Friday and I am still without internet ...
