Recent DiscussionsNo internet connection Hi, First time on this community chat, so apologies if too log a post. we currently have no internet connection. I've been on the help line who said we ca't have an engineer until Friday afternoon. ...Installation where neighbours permission required I previously enquired about having Virgin TV installed at a new property. I had only just moved into the property and was advised I needed to contact my neighbours in 2 different addresses to give pe...Damaged external fiber wires For the past week, there have been roadworks going on down my road and directly outside the front of my house (Openreach). Yesterday (3/02/2025) my internet abruptly cut off arround 13:00. As you can...No fibre for nearly a week now Hi, located in the north east and since last Tuesday we have had no Internet connection. Does anyone here work for the engineering Team are have any information what could be the issue? In my village...Green hose Hello, I had Virgin installed just before Christmas and have just pruned and de-weeded my front garden. There is a giant green hose across the garden, it is not buried in any way at all. I don'...Rude customer service I got in touch with VM to setup a new broadband. I checked online on Openreach website, that the postcode still doesn't have any Full Fibre cable and is still on the old Copper cable. Hence all broad...Neighbours are able to get Virgin Media but I cannot Hi, any help would be appreciated. I bought a property in December and since then have been trying to get Virgin Media installed. On the postcode checker it says it is unavailable despite both my nei...New Hub 5 Arrived - Do I Have To Use It? So I just signed up to a new M125 contract, not a great deal TBH, and still in the 14 days cooling-off period. It was insisted upon that I take a Hub 5 with the new contract. Can anyone tell me if...Fibre cable damaged My fibre cable has been damaged so is no longer connected to my hub. No matter what i do I cannot get the the right option to report this via phone and I am told that there are no issues with my line...SolvedCable confusions - help Hello, We left Virgin at the end of last year but due to issues with our new provided, we've come back. We got the HUB 5 on Friday to install, along with some new cables but we can not get online...
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