Virgin Internet hub

[Matthew99]

I believe the previous owner had virgin because there is a telewest box but from the quick set up guide I'm not sure where I plug. The other socket might be it but thought that was for TV not sure. Any idea where I plug my hub in thanks.

 

 

[goslow]

Photo 1 appears to show a TV aerial socket.

In photo 2, what is the white cable running across the carpet from under the telephone socket and beneath the black shelving? Where does that go and what is on the end of it?

Sometimes there is no wall socket to connect to, just a trailing coax cable for the hub.

A standard cut/paste reply to a 'missing socket' topic is ...

Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A few examples of the kind of things to look for are in the images below from past topics.

https://community.virginmedia.com/t5/QuickStart-set-up-and/Untidy-installation/m-p/5433266#M239199

https://community.virginmedia.com/t5/QuickStart-set-up-and/Reconfigure-my-setup/m-p/5434572#M239308

https://community.virginmedia.com/t5/QuickStart-set-up-and/Diamond-cable-wall-socket/m-p/5430136#M23...

https://community.virginmedia.com/t5/QuickStart-set-up-and/First-installation-and-flashing-green-lig...

https://community.virginmedia.com/t5/QuickStart-set-up-and/No-wall-socket/td-p/5395897

https://community.virginmedia.com/t5/QuickStart-set-up-and/No-virgin-media-wall-socket/m-p/5395697#M...

A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.

If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together

https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd

Also available from the likes of Screwfix, Homebase, Toolstation etc.

If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The wall box will look something like these

https://www.ispreview.co.uk/wp-content/gallery/2019-article-illustrations/virgin_media_external_wall...

(styles and colours may vary and branding may be non-VM (such as former cable TV companies).

If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.

[Matthew99]

 Thanks for reply this is the white cable. I thought it was a TV cable what would go in the TV socket but as you can see from the pic, I thought it just needed a adapter on it to fit. This is my first home so never experienced getting new Internet so was expecting to to plug into the Ethernet thanks 

Edit: been in celler and I believe the cables come down and connect via the silver box what I've seen other users post pics about and then into the grey box 

 

 

[goslow · Accepted solution]

You need one of these

https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd

to connect the cables from the quick start kit. Also available from the likes of Toolstation, Screwfix etc. Screw that onto the white cable shown in your hand and then push fit the quick start cable onto it.

The black cable in your last pic is your incoming VM connection. It goes into the grey box (where there might be an isolator) and then comes out again to be split into 3 for different locations.

You may have a further two cables elsewhere in your home or, if your building contains flats, the cables may serve other flats.

If the other cables are in your home, and you don't need them, there may be further ways to tidy the arrangement up but may be best to get a tech for that due to changing signal levels if you start adding/removing components.