Total loss of service for 8 weeks
Hello community,
I feel like this is the last turn to take and I hope someone can help.
case reference: C-2509241726
We haven’t had internet since our contract started 8 weeks ago.
we have had 4 technicians visit, each one said they can’t help.
we’ve spent 165 minutes on the phone to Virgin media help center over 15 different conversations.
Countless e-mails backward and forward with the email resolutions team I expect close to 20.
In the first days of the issue the problem was promised to be fixed on 18th September.
now we are 8 weeks down the line and I am pulling my hair out. No one can give me a real answer of what the next steps are.
we work from home and the data on our mobile phones keeps running out and only provides a poor connection.
every call or email or WhatsApp with the Virgin media help team we have to start the story new, telling the person the situation and then they basically say oh just wait longer or oh I’ll send a technician, but none of these solutions are working, we have been so so so patient but I honestly don’t know how I can wait any longer.
i need to know what is happening and when I will have my internet finally!
One excuse we have heard is that the cables under the road / pavement have been cut, but our Neighbour 2 doors down has a Virgin media connection working fine.
This topic has consumed my life for far too long with a repulsive customer service, this case has been handled disgracefully by any standards, let alone a reputable company.
please someone, look into the case properly and help me find a solution.
