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New Hub 5; no internet connection

Tuning in

Received a new Hub 5. Disconnected my hub 4, plugged in the new Hub after making all the connections and waiting for the lights to stop flashing and got the dreaded "no internet connection" warning on my devices.

Rang the connection number, tapped 1, waited an hour. No change.

Luckily I reconnected the old hub and it still works. I need internet to work.

Any suggestions?


Forum Team
Forum Team

Hi wwinegarden,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with the new hub, has there been any change since your post on Friday?

Let us know if you're still having problems.


Fault fixed. Please close this thread thank you 

Thanks for coming back to us wwinegarden and we're glad to hear that your issues have now been resolved 👍

Kind Regards,