HELP! WiFi installation won’t work

[CluelessIrish1]

Hi,

I moved flat and am having issues installing WiFi. I submitted a move request and activated my services on Saturday but I get a green blinking light on my router with no internet connection. I assume I’m using the correct cable etc (see pics). Please let me know if I’m doing anything obviously wrong. 

Thanks,

Chris

 

 

 

[goslow]

Review the information here

https://community.virginmedia.com/t5/QuickStart-set-up-and/First-installation-and-flashing-green-lig...

regarding the pattern of the hub light(s) which describe either an activation issue or a no/weak connection issue.

Is the hub just connected to a cable sticking out of the wall?

[CluelessIrish1]

Yes just connected to wire from the wall yes. It’s similar to what was in my old flat. I’ll take a look at that link thanks 

[Tudor]

Try this: 

Equipment activation on 0800 953 9500

If that fails:

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[CluelessIrish1]

Thanks, will call tomorrow. I do have a technician due out but I’m just worried I’ve done something obviously wrong with the setup. There is an adaptor between the two cables & worry that I might be using this incorrectly! Apparently the last people here had VM so really this should be working fine…