Hi,
I moved flat and am having issues installing WiFi. I submitted a move request and activated my services on Saturday but I get a green blinking light on my router with no internet connection. I assume I’m using the correct cable etc (see pics). Please let me know if I’m doing anything obviously wrong.
Thanks,
Chris
Review the information here
regarding the pattern of the hub light(s) which describe either an activation issue or a no/weak connection issue.
Is the hub just connected to a cable sticking out of the wall?
Yes just connected to wire from the wall yes. It’s similar to what was in my old flat. I’ll take a look at that link thanks
Try this:
Equipment activation on 0800 953 9500
If that fails:
Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
Thanks, will call tomorrow. I do have a technician due out but I’m just worried I’ve done something obviously wrong with the setup. There is an adaptor between the two cables & worry that I might be using this incorrectly! Apparently the last people here had VM so really this should be working fine…
