on 25-09-2024 17:44
Hi,
I moved flat and am having issues installing WiFi. I submitted a move request and activated my services on Saturday but I get a green blinking light on my router with no internet connection. I assume I’m using the correct cable etc (see pics). Please let me know if I’m doing anything obviously wrong.
Thanks,
Chris
on 25-09-2024 17:54
Review the information here
regarding the pattern of the hub light(s) which describe either an activation issue or a no/weak connection issue.
Is the hub just connected to a cable sticking out of the wall?
on 25-09-2024 19:25
Yes just connected to wire from the wall yes. It’s similar to what was in my old flat. I’ll take a look at that link thanks
on 25-09-2024 20:06
Try this:
Equipment activation on 0800 953 9500
If that fails:
Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
on 25-09-2024 22:31
Thanks, will call tomorrow. I do have a technician due out but I’m just worried I’ve done something obviously wrong with the setup. There is an adaptor between the two cables & worry that I might be using this incorrectly! Apparently the last people here had VM so really this should be working fine…