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Flat address not showing on postcode finder

Joining in

I am trying to move my services from one address to another.

The flat above has a VM connection, and is the only flat showing on the postcode finder.

My flat cannot be selected. VM promise to send out an engineer, but I can't get any update on whether that's happened.

Can anyone help?


Forum Team
Forum Team

Hello jf0m.

Welcome to our community.

Sorry to hear about the flat you are looking to move to hasn't got an active connection.

Sometimes with our network properties are subject to survey.

Basically we would need to send out one of our field sales team to attend and see if it is possible to connect.

When was it that you contacted our team to arrange a visit?




Hi Gareth,


Thanks for your response. 9 days ago now...

Forum Team (Retired)
Forum Team (Retired)

Thanks for confirming this @jf0m,

Did they provide any timescale or further information as to when a technician would be round at all?