Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Alexa Echo
I have various echo devices but only 1 refuses to connect to the WiFi. I have followed all amazon trouble shooting. I can connect via my mobile hot-spot but as soon as I return to virgin WiFi it disconnects again.I see from the forum this was a commo...
Wifi pod
My WIFI pod is getting hot. Therefore, I have to keep turning it off. My sons PC is plugged into the pod and the PC is not WIFI enabled.Is it broken or can I do something to rectify the issue?Thanks in advnace.
Resolved! unable to get wifi booster because app won't connect
I've signed up with O2 and get Volt benefits.I have a severe black spot on 5g around one area.It seems getting a wifi booster is a 'hoop jumping' exercise. I'm told to use the app connect which wants to 'install' my hub.It refuses to see it yelling m...
Non Wi-Fi PC connection
Hi there. We have a new pc (Tower) in the house that does not have Wi-Fi and is quite a way from the router so not possible to use a cable. I asked virgin helpline and they have said that it's basically not their concern. What do I do? I expected bet...
Connect App Update causing Wifi Pod problems
HiIt seems that the Virgin Connect App recently updated and now my Wifi Pods have become extremely unstable. They disappear all together, then return, then show weak signals. They have worked totally fine for quite a while and now suddenly they have ...
Smart devices - connection issues
Hi, I know this has been raised a number of times, but I haven't found a solution that works for me. I just subscribed to Virgin last week and haven't been able to get any smart plugs, bulbs etc to connect. This seems to be primarily for those which ...
Red light on Hub 3
Hihad a solid red light on my Hub 3 for a matter of months, internet still works but does fall on and out of connection a lot more. Tried resets, cables out, restarting and turning it off for the day whilst at work and nothing has changed. customer s...
Newly installed equipment
Had equipment Installed this morning. Engineer said there's an issue with the outside line and will get a second team to come and fix it. Second team arrived some hours later and supposedly fixed the issue and left. I'm still left with no internet, t...
Resolved! Broadband and Telephone connection keeps dropping
Hi,For the past few weeks I have been having Internet and telephone issues. The connection just drops and ok my phone it says connected without Internet. I have done reset pin hole and reboot. Even factory reset nothing seems to helps. Since yesterda...
Hub 5 ok but no connection
Hello,I currently have no internet access. It's the Hub 5 that I have and according to the light status I should have working broadband.I checked cables/splitters, FTTP box outside home (picture attached) and powered everything on/off. All seems ok f...
