Wifi Dropping out consistently

[PartlySunny]

Morning all,

My virgin media hub keeps on loosing connection and packet loss frequently to the point where most of my family now turns off Internet to use mobile data as it is much more reliable.

You could get a good couple of hours of Internet usage before hours upon hours of downtime and frequent disconnects making gaming and using streaming services impossible.

We are using our hub 3.0 (I belive) in modem mode with a synology router and mesh for the WiFi to fix the issue we had using the hub 3.0 itself.

When we experiance signal drops, the synology is still transmitting the WiFi however, the Internet is no longer available with the hub wepbage showing the below screenshot.

Any help will be appreciated as this is making us think of switching service providers

Case 1:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5a4914da4a54b99202b856e6ec4d8b4908... 

Case 2

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2eecf34b13d22a61f5b53b71e203a1c495...

Case 3

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8c0dc4e509cfab335b72d5da8c57ca7a09... 

Case 4

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e3e2be5a648e8e9cc0853b9fdb7b551c73... 

Live feed

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f62b01a474ad387b9c85db08a9477d7417... 

 

 

 

[jbrennand]

A few things...

Firstly, can you check for any “known network faults in your location - Look in 2 places
1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

_______________________

If nothing is reported there can you do this... 

Post up your Hub/network connection details in the format below and someone will check to see if there is a problem there.  In your browser’s URL type in 192.168.0.1 if in router mode or 192.168.100.1 if in modem mode. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.

Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts.