Showing results for 
Search instead for 
Did you mean: 

Red light on router is continuously on

Joining in


There has been a red light on the router (hub 3 M280) for about a week. The hub has been reset and did not resolve the problem.  There is an intermittent fault, as the wi-fi vanishes and then comes back. According to info  it is best to switch off the router when going to bed.  

I have done all these a number of times:

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

I also read here that a continuous red light means the router needs to be replaced.  The single also needs to be strengthened at the back of the house and I think virgin offers an easy solution to this problem?


Very Insightful Person
Very Insightful Person

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Thanks for the reply, I do have a new router now.