Red light on Router
We have been having problems with our wifi disconnecting intermittently for the last 2 to 3 months now. The router has a solid red light instead of a white one which it used to have. All our devices disconnect from the wifi several times a day irrelevant to their position, even in the same room as the router. Some devices do display a message saying "wifi signal lost" others like phones just switch over to 4G. The Router does not feel hot to touch but feels warm like it should. It is definitely set up as a router and is placed on a cabinet with plenty of room for ventilation. I have re- started the router many numbers of times and also have reset it to factory settings but the light always comes on red and the wifi disconnection is a daily occurrence.
We contacted virgin support and they said that they would monitor our connection for 24 hours and report back. In the last 24 hours we have experienced several wifi losses however virgin support have sent me a message saying everything is up and running as it should be and if we experience any problems to look on their website so basically no follow up to see if the problem still exists and we have to start all over again.
We are now at the end of our tether. Can anyone help please so we don't have to escalate this to a legal dispute. Many thanks
Hi Alisteh thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.
It does seem in this case with the red light, we'll need to look at replacing the Hub for you.
With this in mind, please allow me to send you a PM so I can look into things further for you.
Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks