Forum Discussion

Tr4hman's avatar
Tr4hman
Tuning in
5 years ago
Solved

Red light on hub 3

My hub 3 is showing a red power light instead of the usual white power light. It is solid red but the hub is not overheating and is kept in open space there is a a drop out in wifi connection on all ...
Hub3
Redlight
router
virginmedia
WIFI
  • Lisa_CC's avatar
    Lisa_CC
    5 years ago

    A warm welcome to our Community Forum Tr4hman and sorry to hear about your Hub light showing red. I've had a look at your details using the information we have on here and can see that everything is okay on our side. However as you've mentioned that the power light is on a solid red, we'll get a replacement Hub sent out to you as it's not normal.

     

    I've arranged for a replacement to be sent out and it should arrive within 5 days and it may pop up on your online account. Please activate it and let us know how it goes.

     

    Thanks,

     

    Lisa

     

     

Tr4hman's avatar
Tr4hman
Tuning in
5 years ago

Tested with ethernet connection and it is stable the wifi still drops but ethernet did not drop but all devices on the wifi constantly dropping connection throughout the day.

I am on a m100 fibre package and have 9 devices that are connected to it at the same time so wondering if that would be an issue?

jbrennand's avatar
jbrennand
Very Insightful Person
5 years ago
The wifi on all VM Hubs is generously regarded as "poor". To sort it out you should consider getting your own better quality wireless equipment such as ...

(1) A Mesh System, (2) A Wireless router, (3) A Wireless access point or (4) A combination of (2) & (3).