Red light on Virgin Media Hub

[Chirag27]

hi, I have a solid red light on my virgin media hub 3 for over 3 months. I’ve also been having issues with my WiFi dropping on a regular basis. I have called virgin media a few times and every time the advice is different by the technical people. I have done a reset of the wifi router recently and have taken out the wires and plugged them in again. Unfortunate the red light is still coming up.

[Vikki_M]

Hi Stormrunes

Thank you for your post and welcome to our community.

I'm sorry to hear about the issues you're having with the red light on the hub.

If the hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight and still the red light remains after a reset, you will need a replacement.  

I will send you a private message now.

Please look out for the envelope in the top right of the page and pop back to me when you can. 

[Vikki_M]

Hi wilgrace, thank you for your post and welcome to our community.

I'm sorry to hear about the issues you're having with the red light on the hub.

If the hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight and still the red light remains after a reset, you will need a replacement.  

I will send you a private message now.

Please look out for the envelope in the top right of the page and pop back to me when you can. 

[y2dickie]

Hi,

I’m having the exact same issue. Solid red light, reset does nothing the modem is well ventilated. Its not overly hot to the touch but displaying the red light

[HH78]

Hi

I have the same issue I have a permanent red light on the hub, I have tried the reset button and the hub is not overheated in a well ventilated area.

I have family members constantly moaning that the Internet speed is so slow and I also face issues with connection and work from home.

I contacted Virgin when I upgraded a few weeks back and was told there was broadband issues in my area

The problem still persists how do I go about getting a new hub as this one appears faulty with a red light permanently on and tried all the reset options.

Thanks

Helen

[Ashleigh_C]

Hi there @HH78 

I am so sorry to hear that you have also faced this issue with your Hub and thank you for posting and trying the reset button. 

I am going to pop you a private message so we can take a look into this there and arrange an engineer. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Markanderson149]

Hi, I have the same issue now for over a month. My WiFi has now started to drop in amd out and devices no longer connecting to WiFi. I have tried to factory reset multiple times but still getting solid red light. 

[Tinmb22]

We too have now experienced a solid red light on the hub, have tried resetting it and tried everything else suggested but no difference. The hub is warm to touch. Please can we have it replaced asap? How risky is it to keep it plugged in? We do still have the internet working though.

[Dan-C06]

Hi

I also have a solid red light on the router. A few days ago we was unable to watch Netflix or YouTube via the TV but the internet was working intermittently. 

I was told to do the pin reset, this actually seemed to solve the issue of the connection, but since yesterday we now have a solid red light, the hub doesn't feel overly hot just slightly warm on top.

What actions should I take next?

[schrimy_t]

Hello, having same issues. Have had a constant red light for several days, have rebooted, reset, turned power off and on after periods of waiting but still red light. Is well ventilated in a n open space etc etc etc. Consering as I rely on internet connection for my income.

[markd]

Hi Please can someone help as have exactly same issue with a hub 3. Restart and also factory reset has not resolved . I have internet and wifi. A few times in recent weeks I have lost access to wifi but as I have virgin power line extenders I have been able to use wifi in that way when it drops the default ssid. The red light started today it seems but a few reboots and factory reset has not resolved it. Looks like a new router is needed can you help arrange please