The red LED on a Hub 3 is the overheating warning. If this is faulty, i.e. on when it should be off, then the Hub needs replaced as it's a risk. If you wait here a day or two a VM Mod will pick this up and discuss with you directly.
Hi - I have the exact same issue on a Hub 3 at a new broadband installation. I've tried all the fixes above, including factory reset, but the light remains solid red.
I'm pretty sure it's a hardware issue - the internet has been intermittent and flaky for the last few weeks. Could a member of the forum team please help arrange a replacement
Thanks
Hi wilgrace, thank you for your post and welcome to our community.
I'm sorry to hear about the issues you're having with the red light on the hub.
If the hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight and still the red light remains after a reset, you will need a replacement.
I will send you a private message now.
Please look out for the envelope in the top right of the page and pop back to me when you can.
Hi,
I’m having the exact same issue. Solid red light, reset does nothing the modem is well ventilated. Its not overly hot to the touch but displaying the red light
Hi there HH78
I am so sorry to hear that you have also faced this issue with your Hub and thank you for posting and trying the reset button.
I am going to pop you a private message so we can take a look into this there and arrange an engineer. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
Hi
I also have a solid red light on the router. A few days ago we was unable to watch Netflix or YouTube via the TV but the internet was working intermittently.
I was told to do the pin reset, this actually seemed to solve the issue of the connection, but since yesterday we now have a solid red light, the hub doesn't feel overly hot just slightly warm on top.
What actions should I take next?
Hi
I have the same issue I have a permanent red light on the hub, I have tried the reset button and the hub is not overheated in a well ventilated area.
I have family members constantly moaning that the Internet speed is so slow and I also face issues with connection and work from home.
I contacted Virgin when I upgraded a few weeks back and was told there was broadband issues in my area
The problem still persists how do I go about getting a new hub as this one appears faulty with a red light permanently on and tried all the reset options.
Thanks
Helen
Hello, having same issues. Have had a constant red light for several days, have rebooted, reset, turned power off and on after periods of waiting but still red light. Is well ventilated in a n open space etc etc etc. Consering as I rely on internet connection for my income.
Hello chrimy_t
We're sorry to hear of the hub issues and red LED showing, we can understand the concern this can cause and you raising it with us via the forums.
We can see you have spoken to the team since posting, were they able to fully resolve this for you during the call or is the red LED still present?
Let us know and we can send you a Private Message to assist further.
Rob
