Forum Discussion

Andy-A-P's avatar
Andy-A-P
Joining in
2 years ago
Solved

Internet connection Issues

The ethernet connections from my hub have stopped working. This includes the TV set top box - the apps cannot connect as it says there is no ethernet connection. I also have a PS5 connected via ether...
Broadband
broken
Connection
Ethernet
issues
wi-fi
  • Andy-A-P's avatar
    Andy-A-P
    2 years ago

    This is now resolved. It was resolved by speaking to customer service (0345 454 1111) and they sent a "hit" to my hub to reboot it. This fixed both my ethernet and Wi-Fi issues.

    I had tried the solution found here on the forum, of disconnecting the ethernet cables and doing a hard reset by pressing the reset button under the hub for 60 seconds, leave for 5 minutes and reconnect the cables. This one didn't work me me

Andy-A-P's avatar
Andy-A-P
Joining in
2 years ago

This is now resolved. It was resolved by speaking to customer service (0345 454 1111) and they sent a "hit" to my hub to reboot it. This fixed both my ethernet and Wi-Fi issues.

I had tried the solution found here on the forum, of disconnecting the ethernet cables and doing a hard reset by pressing the reset button under the hub for 60 seconds, leave for 5 minutes and reconnect the cables. This one didn't work me me

  • ruairi_o's avatar
    ruairi_o
    Tuning in
    6 months ago

    Lucky you… I’m on my third Hub in less than 6 months that’s spectacularly failing to correctly assign IP addresses, resulting in ‘connected, no internet’ errors on a random selection of devices - WiFi and Ethernet. 

    I could really do with a ‘hit’ of whatever they gave your hub!