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Hub red light

pwellock
Joining in

on ‎02-11-2024 14:59

I have a constant red light on my hub. Like others I have rebooted and reset but this does not resolve the issue. Please could someone from Virgin support contact me?  Thanks

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

on ‎02-11-2024 15:18

If the Hub is a Hub 3 and the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Paul_DN
Forum Team
Forum Team

on ‎03-11-2024 08:27

Hi pwellock,

Thank you for reaching out to us in our community and welcome, we are sorry to hear you have a constant red light on your Router and that a reset hasn't helped, so I can help I have sent you an invite into a private chat, please look out for a white envelope to accept.

Regards

Paul.

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pwellock
Joining in
In response to Paul_DN

Sunday

Hi Paul. Just responded to your DM

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