on 08-11-2024 18:24
I have a constant red light on my hub 3 tried all the fixes and it’s still on any ideas?
Answered! Go to Answer
on 08-11-2024 19:17
HI @Samorhan thanks for your post here although we're sorry to hear of your concerns raised.
Can you please try the following:
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on. The Hub should now operate normally.
If this doesn't work, please let us know.
Many thanks
on 08-11-2024 19:17
HI @Samorhan thanks for your post here although we're sorry to hear of your concerns raised.
Can you please try the following:
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on. The Hub should now operate normally.
If this doesn't work, please let us know.
Many thanks
on 08-11-2024 20:56
I have tried all of those and reset it too it’s still displaying a solid red light unfortunately.
on 09-11-2024 08:49
I'm going to pop you a PM 📩 now so we can arrange an engineer visit and have the Hub replaced.
Speak soon!
a month ago
Just updating the thread @Samorhan
The engineer visit was booked so the Hub can be replaced.
Keep us posted 😃