Showing results for 
Search instead for 
Did you mean: 

Hub 3 - Constant red light + no connection.

Tuning in

Hi there,
Connection went off around 7pm today.Hub has been showing a constant red light ever since.

I’ve done all the tests recommended in forum searches:

*Unplugged Ethernet cables in all instances.
*Checked and secured all cable points, including at splitter.

Turned off at wall to reset, 5 times.
30 second reset button reset, 3 times.
Used virginmedia online utility to reset hub (20 minute)

I’m getting no joy, can anyone offer any help or advice please?



Forum Team
Forum Team

Hey Ivanskavinsky, thank you for reaching out and I am sorry to hear this thank you for confirming these steps for me.

I am going to send you a PM so we can look into this, please do look out for it.

You can also try these steps in the meanwhile;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

Matt - Forum Team

New around here?