HUB5 Modem profile changed after maintenance to 50% of the upload speed on 1GB package.

[phonic2k]

After maintenance in my area today. the upload changed from over 100Mbps to 52.5. Checking the HUB5 Configuration, I can see the reason:  
The upload profile has changed to 55000270 bps.
Download remain the same at:  1230000450 bps.

I called support to inform them, but they seem clueless and could only say they will monitor for 24 hours, and think it's fine, and even asked why I needed more speed as if  I should be happy with 50Mb(even though I'm paying for double).  
Here is the text messages I got:
"Hi there. We're sorry you're having connection issues. We'll keep an eye on your connection over the next 24 hours and update you along the way."

"Hi again. We've checked your connection and it's looking good. We'll keep an eye on it until 06/06/24 17:38:19."

Is this normal for support  these days?

[Client62]

We still do not know how the OP's line is currently provisioned in the upstream channels.

[Sephiroth]

Whichever way, the OP's config is wrong and that needs to be resolved.  It's clear that VM have no understanding of the principle of customer satisfaction.  

[phonic2k]

For those interested and asking to see the upstream channels. Nothing has changed and look fine. The only difference is in the configuration file download from the TFTP server that is clearly wrong. Someone has clearly messed up... or was it a stealth downgrade to save bandwidth in the hope customers will not notice. 

[Matthew_ML]

Hey phonick2k, thank you for reaching out and I am so sorry to hear about this.

How has the connection been since Sunday, are you still having some issues with this? 

[bally12345]

Add me to the list of people having this same issue. 

Probably quicker to get fttp than get this resolved. Also assuming can cancel contract if issue cannot be resolved in reasonable time? 

[Cardiffman282]

Interesting suggestion of a stealth downgrade by design rather than some provisioning hiccup. Gig1 customers may wish to have a quick look at their own hub data to see if something similar has happened to them (and if so to maybe join the thread). 

[BrokenHope]

I swear the forum team haven't got a clue, it's not a connection issue, it's not suddenly going to improve, Virgin are sending out incorrect config files, that doesn't just resolve itself. Virgin need to fix this.

[BrokenHope]

It's clearly intentional, following scheduled maintenance is all the cases this has occurred. 1 mistake I could see, but multiple? Also why do they still even have config files with the slower upload when that isn't a config they sell anymore? Surely the only 1Gig config they have files for should be the 104Mb upload configuration?

[phonic2k]

Matthew_M

Max Traffic Rate 55000270 bps

Please escalate to someone who knows.

[phonic2k]

Would be a good idea for others to check, as I'm sure it's not just me.