Forum Discussion

phonic2k's avatar
phonic2k
Dialled in
8 months ago

HUB5 Modem profile changed after maintenance to 50% of the upload speed on 1GB package.

After maintenance in my area today. the upload changed from over 100Mbps to 52.5. Checking the HUB5 Configuration, I can see the reason:   The upload profile has changed to 55000270 bps. Download r...
Sephiroth's avatar
Sephiroth
Alessandro Volta
8 months ago

This sort of provisioning is scripted.  If there's an error in the script, especially one as glaring as this, it's a 5 minute fix at the network engineer's end and then a multicast push if it's across an area or a directed push to your Hub.

Your real challenge is that the Forum Team have said in the past that they have no handle on Networks; no contact route.

But I recommend that you ask the Forum Team to provide a ticket number which the tech/engineers should have caused to be raised.  And good luck with that!

phonic2k's avatar
phonic2k
Dialled in
8 months ago

@Sephiroth I spent 20 minutes explaining the process in detail to the engineer of what needs to be done to resolve the issue. Training has definitely been cut to the minimum these days.