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phonic2k's avatar
phonic2k
Dialled in
8 months ago

HUB5 Modem profile changed after maintenance to 50% of the upload speed on 1GB package.

After maintenance in my area today. the upload changed from over 100Mbps to 52.5. Checking the HUB5 Configuration, I can see the reason:   The upload profile has changed to 55000270 bps. Download r...
phonic2k's avatar
phonic2k
Dialled in
8 months ago

After 61 minutes on the phone I managed to get another engineer visit on Thursday 12pm-4pm, and will bring a new HUB5. Even though the current HUB5 is not at fault, a new MAC address activation form the new HUB5 may trigger the correct profile being downloaded from the TFTP server.   This issue could be quickly resolved server side without any engineer visit.