Signed up with wrong email address

[KieranS96]

Hello,

I have made a similar mistake as others and missed two numbers out of my email address and so won't receive the confirmation email for the broadband package I have just purchased.

Please could someone help me.

Kind Regards

Kieran

[Gareth_L · Accepted solution]

Hello KieranS96.

Thanks for joining our Community.

Sorry to hear the email address was incorrect when you entered your details.

I can take a look at this for you and see if we can get this amended.

If you don't mind, I will need to send you a private message to get some details from you. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Mmiah429]

Hello I have a similar problem where I added the wrong email to set up account and now i cannot verify email for broadband l

[Ayisha_B]

Hi @Mmiah429 👋

A warm welcome to our Community Forums and thanks for your post. It's great to have you on board!

I will be more than happy to help further so will pop you a PM 📩 now to confirm some details.

Hope to hear from you soon. 

[Ayisha_B]

@Mmiah429 I'm so pleased we could get this sorted.

Please do let me know if you need anything else.

[ChongWLau]

Hi there,

I have a similar problem, but I was signing up for my mum's broadband and misspelt her email address.

Please could someone kindly help.

Kind regards,

Chong

[Vikki_M]

Hi ChongWLau

Thank you for your post and welcome to our community.

Just to clarify please, if the account in your name or your mums please?

Please pop back to us when you can.

[ChongWLau]

Hi

The account name is under my mum's name, I've got the contract and everything.

Kind regards,

Chong

[Arissa_H]

Hi ChongWLau 👋🏼.

Thank you for posting and welcoming you back onto our community forum 😊.

Sorry to see there has been some issue signing up ☹. 

If your mum is the account holder, then am afraid she will have to change the email address, if you give us a call on 👉🏼 0345 454 1111.

Our team will be able to further assist you.

Let us know how you get on. 

Thank you. 

[ChongWLau]

Hi,

Unfortunately, my mum tried to call in but the automated system wouldn't let us call in without a virgin phone number or account number, neither of which we have because we didn't get any emails yet.

Is there another phone number I can get where we can at least speak to a human? 

Kind regards

Chong