No account number

[maebhhowell]

Hi, 

I'm unable to reschedule the appointment to deliver my wifi hub as I don't have a MyVirginMedia account.  However, I'm unable to create an account as I do not have an account number.  I did receive a contract when I signed up but the account number and area reference sections were both left blank.  I have not paid any bills yet either so do not have my account number on there.

Any help with this would be incredible because I need to get this sorted ASAP.

Thanks 🙂

[jarourke]

Hi

Best thing you could probably do is contact customer services to give you this detail

You can ring them on 0845 4541111

Hope this helps

Thanks,
Jarrod

[maebhhowell]

Hi, 

I've tried this but unfortunately I need an account number to get through to customer services!

[jarourke]

Ah okay. 

Try going on the website and contacting them through the chat.

If you go to virginmedia.com/broadband/packages and then wait a second or two, on the right hand side you should find a chat icon. Try through there instead and see how you get on.

Thanks

Jarrod.

[newapollo]

Hi 

Just a quick heads up for whenever you may want call VM in the future.

Instead of using the 0845 number use 0345 454 1111 - it's local rate and included in most call packages.

Also if  you have a VM  landline or mobile then dial 150 - it's a free call.

[Martin_N]

Hi maebhhowell,

Thank you for your post and welcome to the community. 

Your account number should be on any correspondence you have received regarding account information. 

^Martin

[maebhhowell]

Hi, 

The only correspondence I have is a pre-contract agreement which has the account number bit left blank.

[Martin_N]

Thank you for confirming that. Okay, what I will do is private message you now so that I can access the account and look to assist with this. 

^Martin

[Alex_Steed]

Hi there im also having this problem can you help me out please??

[Kain_W]

Hi there Alex_Steed,

Thanks for your post and welcome to the community.

Many apologies for the issues faced, so we can get this investigated however I've dropped you a PM.

The message will appear within the envelope icon.

Regards,