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No account number

Tuning in


I'm unable to reschedule the appointment to deliver my wifi hub as I don't have a MyVirginMedia account.  However, I'm unable to create an account as I do not have an account number.  I did receive a contract when I signed up but the account number and area reference sections were both left blank.  I have not paid any bills yet either so do not have my account number on there.

Any help with this would be incredible because I need to get this sorted ASAP.

Thanks 🙂


Tuning in

Best thing you could probably do is contact customer services to give you this detail

You can ring them on 0845 4541111

Hope this helps



I've tried this but unfortunately I need an account number to get through to customer services!

Ah okay. 

Try going on the website and contacting them through the chat.


If you go to and then wait a second or two, on the right hand side you should find a chat icon. Try through there instead and see how you get on.



Very Insightful Person
Very Insightful Person


Just a quick heads up for whenever you may want call VM in the future.

Instead of using the 0845 number use 0345 454 1111 - it's local rate and included in most call packages.

Also if  you have a VM  landline or mobile then dial 150 - it's a free call.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Hi maebhhowell,

Thank you for your post and welcome to the community. 

Your account number should be on any correspondence you have received regarding account information. 



The only correspondence I have is a pre-contract agreement which has the account number bit left blank.

Thank you for confirming that. Okay, what I will do is private message you now so that I can access the account and look to assist with this. 


Hi there im also having this problem can you help me out please??


Forum Team (Retired)
Forum Team (Retired)

Hi there Alex_Steed,

Thanks for your post and welcome to the community.

Many apologies for the issues faced, so we can get this investigated however I've dropped you a PM.

The message will appear within the envelope icon.