unable to view bills

[BlueMyrtle]

I am unable to view my bills - 1) on Microsoft Edge am sent to a "400 bad request" page.  2) on Chrome, each time I click on "view my bill" I am sent to an option of Broadband TV and landline but when I click on that, I'm taken back to the previous page.  Really frustrated! 

[Ayisha_B]

I'd love to take a closer look into this @MarkGam so will pop you a PM now 📩

Speak soon!

[wombat]

Similar problem with me.  On Microsoft Edge just go round in a loop.  Clicking on the e-mail notification of the bill takes me to a blank page with the URL ending 
view?buspart=uk_em_cus_cab_ebill_ongoing

My Virgin Media App gives a message Unexpected error occurred.

Tried support and was told someone from IT would contact me within 72 hours but that was a week ago.  Given this is not a unique issue I cannot understand why it has not been fixed.

[Daniel_Et]

Hi @wombat, thank you for your post.

We're sorry to hear about the problem you're experiencing 😔 

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,

Daniel

[Hobbes1218]

Same problem here using chrome. Just going around in a loop when I try and view my bill.

[Steven_L]

Hey Hobbes1218,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your bills at the moment, are you able to clear your browsers cache and try again or try via incognito mode?

Kind Regards,

Steven_L