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mtfcboy's avatar
mtfcboy
Joining in
2 months ago
Solved

Cannot view bill online

When I use browser and press on billing it just sends me to a help page , 

When I log in onmyvirginmedia app it says I am logged in as secondary account ?

Need to view my bills

  • Daniel_Et's avatar
    Daniel_Et
    2 months ago

    Hi mtfcboy, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us. 

    Regards,
    Daniel

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 months ago

    Hi mtfcboy, thank you for your post.

    We're sorry to hear about the problems you're having 😔

    Just to clarify, after signing in to My Virgin Media here, is there a "View bill" link showing on the opening page? If so, what's happening exactly when you click on that? 

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • mtfcboy's avatar
      mtfcboy
      Joining in
      2 months ago

      It says "billing " 

      Then when I click on that it just goes to a "help" page 

      I can send screenshot but not sure how 

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        2 months ago

        Hi mtfcboy, thank you for your response.

        In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        Regards,
        Daniel