Forum Discussion

BlueMyrtle's avatar
BlueMyrtle
On our wavelength
3 years ago

unable to view bills

I am unable to view my bills - 1) on Microsoft Edge am sent to a "400 bad request" page.  2) on Chrome, each time I click on "view my bill" I am sent to an option of Broadband TV and landline but whe...
bill
bills
  • Joseph_B's avatar
    Joseph_B
    2 years ago

    Hey BlueMyrtle,

    Thanks for coming back to us.

    You are able to change your notification settings by going to your profile in the top right and clicking to edit profile, from this you click notifications, then you click settings. This will allow you to review your current settings and make changes as you wish.

    Cheers. Joe

wombat's avatar
wombat
Joining in
2 years ago

Similar problem with me.  On Microsoft Edge just go round in a loop.  Clicking on the e-mail notification of the bill takes me to a blank page with the URL ending 
view?buspart=uk_em_cus_cab_ebill_ongoing

My Virgin Media App gives a message Unexpected error occurred.

Tried support and was told someone from IT would contact me within 72 hours but that was a week ago.  Given this is not a unique issue I cannot understand why it has not been fixed.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 years ago

    Hi wombat, thank you for your post.

    We're sorry to hear about the problem you're experiencing 😔 

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,

    Daniel