Unable to view TNT or subscriptions
On the 12/07/24 I renewed my contract. TNT, radio channels and subscriptions no longer work. I then received an email from Virgin stating that I needed to update my box to 360. I set the new kit and mini-box up a couple of weeks ago, but still no TNT, radio channels or subscriptions. If I try to go into TNT or subscriptions I receive an error message saying there is a technical glich, with an error code that does not appear on the error code list. I contacted the help line on the 04/08/24, who talked me into adding TNT to yet another new package and sent me new pre-contract documents. They then said they would activate this package. This didn't work and they said they would contact me again in a day or two. So far, I have heard nothing and the problem hasn't been fixed.
There aren't any radio channels on the 360 box in the same was as on the older tivo and V6 boxes. .
If you open the guide (EPG) you should see a link in the top right hand corner to the radio stations Click on the link and you can select a radio station from there. (they are actually shortcuts not channels)
Once you have seelcted some radio stations you can find a shortcut at the bottom of the Home page which is a quick access shortcut to your most recently used radio stations.
You can also use the voice button on your 360 remote to select a radion station, for example say 'Radio Two' or 'Radio Five'
Also if you go to Apps you will find the BBC Sounds app and the RadioLine app. (There's a far greater choice of radio channels using the RadioLine app)