Forum Discussion

Dave471's avatar
Dave471
Joining in
2 years ago
Solved

View my bill details

I cannot see my bill details in the app?

My dashboard shows the bill but when I click on it I just get a generic whoops something went wrong screen?

I've only recently installed the app in a last hope effort of seeing the bill. I've never been successful in either using the email bill link or the website.

I've been a customer for many years but the only thing that has occurred to me is I may not be the primary account holder?

  • Dave471's avatar
    Dave471
    2 years ago

    Good morning Mathew_ML

    I have now tried various combination of browser (phone and on laptop).

    app is installed on my phone so when i press details goes oops in app

    if i copy the emailed bill detail link into incognito/private mode i can log in but then just goes to an empty web page https://my.virginmedia.com/ebill/view

    if i just follow the link it won't even let me log in just goes to a blank web page my.virginmedia.com

    i've now tried various browsers (on my phone samsung internet and chrome. on a laptop edge and chrome? all done in private and normal modes?

     

    regards

    Dave471

  • Hey Dave471, thank you for reaching out and I am so sorry to hear this, also a warm welcome to the community.

    This sounds like there could be a connection issues, which broswer are you using? 

    I would like using it in private mode and let us know how you get on. Cheers 

    • Dave471's avatar
      Dave471
      Joining in

      Good morning Mathew_ML

      I have now tried various combination of browser (phone and on laptop).

      app is installed on my phone so when i press details goes oops in app

      if i copy the emailed bill detail link into incognito/private mode i can log in but then just goes to an empty web page https://my.virginmedia.com/ebill/view

      if i just follow the link it won't even let me log in just goes to a blank web page my.virginmedia.com

      i've now tried various browsers (on my phone samsung internet and chrome. on a laptop edge and chrome? all done in private and normal modes?

       

      regards

      Dave471

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Sorry to hear this let me send you a PM so we can a further look into this. Cheers 

    • JAFFA1971's avatar
      JAFFA1971
      Joining in

      I haven't been able to view my bill in the app for months. Same issue "Oops something went wrong " uninstalled and reinstalled the app numerous times. Even on the website nothing. Also deleted cookies and used different browsers. Screen shot attached 

      • Tom_W1's avatar
        Tom_W1
        Forum Team

        Hi JAFFA1971 thanks for your reply.

        Are you able to please reset your password online and then try to sign in again, to see if this helps you view the bill please?

        Many thanks

  • Hey Dave471, glad we've managed to get this resolved for you. Enjoy the rest of your day. Cheers 

  • I'm using your App... how do you use incognito mode? You can't. 

    • Kath_P's avatar
      Kath_P
      Forum Team

      Hi JAFFA1971, 

      Can you try on the browser rather than the app? We just need to rule a few things out. 

      Can you also confirm you're using your primary log in details and are not a sub user? 

      Many thanks,