Forum Discussion

BlueMyrtle's avatar
BlueMyrtle
On our wavelength
3 years ago
Solved

unable to view bills

I am unable to view my bills - 1) on Microsoft Edge am sent to a "400 bad request" page.  2) on Chrome, each time I click on "view my bill" I am sent to an option of Broadband TV and landline but when I click on that, I'm taken back to the previous page.  Really frustrated! 

 

bill
bills
  • Joseph_B's avatar
    Joseph_B
    2 years ago

    Hey BlueMyrtle,

    Thanks for coming back to us.

    You are able to change your notification settings by going to your profile in the top right and clicking to edit profile, from this you click notifications, then you click settings. This will allow you to review your current settings and make changes as you wish.

    Cheers. Joe

  • Steven_L's avatar
    Steven_L
    Forum Team
    3 years ago

    Hey BlueMyrtle,

    Welcome back to the community and thanks for taking the time to post.
    I’m sorry to hear of the issues that you’re having with your online account at the moment. Please can you clear the cache in your browser, this should resolve the 'bad request' error message.

    Please give this a try and let me know.

    Regards,

    Steven_L

    • BlueMyrtle's avatar
      BlueMyrtle
      On our wavelength
      3 years ago

      hi,  emptied cache on both Chrome and Edge, rebooted PC, sadly still can't access the bills on virgin media's website. 

      • Steven_L's avatar
        Steven_L
        Forum Team
        3 years ago

        Thanks for coming back to us BlueMyrtle.

        Please can you try to view your bills in incognito mode on one of your browsers?

        Regards,

        Steven_L

    • BlueMyrtle's avatar
      BlueMyrtle
      On our wavelength
      3 years ago

      no, I have no wish to use the Virgin media App - have no space left on my phone.

  • Dr_Pinel's avatar
    Dr_Pinel
    Tuning in
    2 years ago

    I have exactly the same issue and the answer given to you below by Virgin is worse than useless. Talked to 3 reps who all say they are working on it. 3 months been like this and still no change

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      2 years ago

      Hey Dr_Pinel,

      Welcome to the Community Forums and thanks for the post.

      Sorry to hear that you are experiencing this issue, is this only happening on Chrome or does it affect other browsers as well? Have you also checked trying to clear your cookies and cache history and then retrying the link?

      Have you tried using our app to open up your bills? You can do so here.

      Thanks. Joe

      • Dr_Pinel's avatar
        Dr_Pinel
        Tuning in
        2 years ago

         This is on the app.

        On all browsers it cycles round from view bill to broadband and TV back to help which has th option to view bill which cycles back to broadband and TV which when pressed cycles back to help section which has the option to view bill... 

        Cache cleared about 5 times no effect. Its obviously been an issue given the number of people complaining about the same issue. 

        You'd think that accessing your bill would be a basic feature of the site/app and be available on all platforms. It can't be that difficult given every banking app/ website seems to be able to do it and its odd I'd it not that the upgrade your service buttons on your site work perfectly!

         

  • thompa's avatar
    thompa
    Up to speed
    2 years ago

    I have exactly the same issue and I have cleared the cache and used different browsers all to no avail.

    Also tried the app - but that just tells me, on home wifi, that I don't have internet access!

    Have been at this this most of the afternoon... I should send Virginmedia a bill! 

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      2 years ago

      Hey thompa, thank you for reaching out and I am so sorry to hear this.

      Please can you try accessing the app on mobile data instead of WIFI for me see if that works? 

      What error code is it giving you?

      I would also try accessing them online via our website instead of login into the app, does that work? Cheers 

      • thompa's avatar
        thompa
        Up to speed
        2 years ago

        Hi Matthew, I can now see my Bill after deleting and reinstalling the app. However, the reason I commented on two threads was I had two issues; one with the app and the issue I still have by not being able to view my bill in a browser.

        At least I can now see my bill in the app, but can you help with the browser issue?

  • thompa's avatar
    thompa
    Up to speed
    2 years ago

    Thank you for picking this up.

    So, I login to 'My Virgin Media' and use the hamburger menu top left to go to 'Billing'. 

    I scroll down to 'View my Bill' and am taken to a screen with two options; 'Broadband, TV and Landline' and 'Mobile'.

    I click on 'Broadband, TV and Landline' and am returned to the previous page.

    Hope that helps!

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      2 years ago

      Hi thompa, no problem at all.

      When you click on "Billing", does it take you to a page that states "Your current bill" at the top?

      Also, have you been experiencing the same issue across several different devices?

      Regards,
      Daniel

      • thompa's avatar
        thompa
        Up to speed
        2 years ago

        Hi Daniel,

        I do not see any other pages other than the ones I described... Just goes in a loop- no sign of a 'Your current bill' heading!

        Yes - I have the same issue no matter which device I try... have tried four different devices..

  • wombat's avatar
    wombat
    Joining in
    2 years ago

    Similar problem with me.  On Microsoft Edge just go round in a loop.  Clicking on the e-mail notification of the bill takes me to a blank page with the URL ending 
    view?buspart=uk_em_cus_cab_ebill_ongoing

    My Virgin Media App gives a message Unexpected error occurred.

    Tried support and was told someone from IT would contact me within 72 hours but that was a week ago.  Given this is not a unique issue I cannot understand why it has not been fixed.

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      2 years ago

      Hi wombat, thank you for your post.

      We're sorry to hear about the problem you're experiencing 😔 

      In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,

      Daniel

  • Hobbes1218's avatar
    Hobbes1218
    Dialled in
    2 years ago

    Same problem here using chrome. Just going around in a loop when I try and view my bill.

    • Steven_L's avatar
      Steven_L
      Forum Team
      2 years ago

      Hey Hobbes1218,

      Welcome back to the community and thanks for taking the time to post.
      I’m sorry to hear of the issues that you’re having with your bills at the moment, are you able to clear your browsers cache and try again or try via incognito mode?

      Kind Regards,

      Steven_L