unable to view bills

[BlueMyrtle]

I am unable to view my bills - 1) on Microsoft Edge am sent to a "400 bad request" page.  2) on Chrome, each time I click on "view my bill" I am sent to an option of Broadband TV and landline but when I click on that, I'm taken back to the previous page.  Really frustrated! 

[Steven_L]

Hey @BlueMyrtle,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your online account at the moment. Please can you clear the cache in your browser, this should resolve the 'bad request' error message.

Please give this a try and let me know.

Regards,

Steven_L

[BlueMyrtle]

hi,  emptied cache on both Chrome and Edge, rebooted PC, sadly still can't access the bills on virgin media's website. 

[newapollo]

Hi @BlueMyrtle 

Have you tried using the My Virgin Media app instead?

[BlueMyrtle]

no, I have no wish to use the Virgin media App - have no space left on my phone.

[Steven_L]

Thanks for coming back to us @BlueMyrtle.

Please can you try to view your bills in incognito mode on one of your browsers?

Regards,

Steven_L

[BlueMyrtle]

Very odd - yesterday we signed up to a new VM package.   Today we are able to view the bills in both private/VPN and the standard, yet weren't able to for weeks.    So it's currently working!  Thanks for your help 🙂 

[Steven_L]

Thanks for coming back to us @BlueMyrtle and I'm glad that its now working for you.

Please let us know if you have any further issues.

Regards,

Steven_L

[notmyrealname]

same for me, shows me up to February 2023 then nothing more, Chrome, Edge, Incognito, same for my parents

[Kath_F]

Hi notmyrealname, 

Thanks for taking the time to post about your issues in the Community. ⭐

We're sorry to hear you're having an issue with viewing bills past February. 

When logging in to the Virgin Media App, do you have the same issue or are your bills not showing there either?

Pop back and let us know so we can help further. 

Thanks,