Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Cannot leave virgin as systems down?

Hey, anyone trying to cancel your services today to be told, ah we can’t process your cancellation as our systems are down, call us back in a couple of hours. It seems they can access every other part of my account, just not the cancellation part. Is...

Spottzy by Joining in
  • 4 replies
  • 0 kudos

Resolved! Area reference

I need the area reference code for [REMOVED] DE15 9DJ please to set up an account     [MOD EDIT: Personal and private information has been removed from this post.]

Placed a web order after WhatsApp chat

I placed an order on Saturday changing my package signing up to a new 18 month contract after chatting on WhatsApp to one of the reps. This was done via the pricechange2023 process. I received the pre contract documents and then after agreeing, I’ve ...

Spottzy by Joining in
  • 10 replies
  • 0 kudos

Upgrade not being processed

Hi,I opted to upgrade my broadband connection to 1Gig through the online portal on the 7th April '23 and received the confirmation emails but had no follow up. I've called the support team and they advised that there was no outstanding order shown on...

You can't use that password

Hi I'm a new customer and I have been trying to create an account with you for well over a week now and everytime I get to the point of choosing a password it just keeps saying that I can't use this password. I have now tried well over 50 passwords a...

Bill again wrong

Hi Is anyone else having the same problem? . I've was on WhatsApp to Virgin because I was offered another deal with another supplier for broadband and landline for £44 . I pay £71 for the same package on Virgin. I accepted an offer from Virgin for £4...

paolo2 by Tuning in
  • 2 replies
  • 0 kudos

Missed Payment - Credit Report Ruined

I recently bought a new SIM card and for some reason not explained to me the direct debit for the first month wasn’t taken and now my credit report has a “missed payment” (since paid) and my perfect credit score is now ruined due to Virgin adding thi...

Rems by Tuning in
  • 5 replies
  • 0 kudos

Billing Discrepancy

In a nut shell. Contract RenewedRepresentative assured bill will be down to £29.99last three bills have been above £29.99Contact made - apologises provided and gurantees to correct made and offers of compensation madebill comes out for April - still ...

Imti-B by Joining in
  • 0 replies
  • 0 kudos