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Here we go again

Hi, did not know where to post this so apologies if it's in the wrong place.My contract is coming to an end and I received a text from Virgin Media saying to click on a link to view my extra special renewal price. I clicked on the link which did not ...

How do i escalate a complaint.

I've received the most apalling response to a complaint raised via the web support page.Whoever responded clearly didn't read or understand the complaint and also has a very poor grasp of written english and grammar.The QR sent with the response to r...

GDC64 by Joining in
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Discrepancy in refunded amount

Hi VM,I'm no long a customer and have had a refund issued to my bank account, however the amount refunded is short by £37.52. My final bill showed a refund of £102.28 was due but you have only refunded £64.76 with no correspondence relating to why th...

Pay my bill before direct debit day

So my disconnection day is 19th September my direct debit day is 16th of September when I looked at explain my closing bill it says make sure you've paid your bill before your payment due date on 16th September why is it saying that? 

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Impossible to join - order issue

Placed an order on 31st Got a virgin email offering £50 cashback AFTER order placed. Spoke to webchat can't add to the order needs to be a new order, just place a new one and it will supersede the first one. Placed new order Get confirmation for both...

Melliker by Joining in
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  • 3 replies
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