I can't get my netflix account reset to virgin media payments after moving home. Virgin cancelled but have not reset payment method. Have raised a complaint to no avail. I have called told it would be sorted lol that's a joke. Have tried online chat...
Hello! Would like some advice... Had some issues with virgin media last month - was told I had entered into a new contract and they emailed me the documents. Lo and behold...problem with my bill this month. Rang VM again today - customer service agen...
Could somebody at VM contact me to set up VAT billing for monies already received by VM ... and then on future payments going forward.
Hi - my contract (BB/Landline/TV) with Virgin ends 24th November 2024 and I intend to cancel all services from that date. In the meantime - tomorrow actually - I am having Community Fibre installed free for 12 months, including "landline" service whi...
I’m really not happy at all - I had a VM Sales Rep come to my home and offered firstly a 1Gig internet package for a price. After I said I’ve got a 950Mb service cheaper, they offered to add an additional small discount which although didn’t match ...
Contacted Virgin as my contract was coming to an end. I wanted a bigger bundle but the offers were poor. Somehow got talked into taking out 1Gb broadband and 02 together for £64 per month. I was previously on an ok deal of about £30 for broadband per...
Hello,I have a number of related issues that you have failed to manage through your customer services.1) I have an active direct debit on my VM account and yet VM failed to ask for funds from my bank for my latest bill.2) I am 8 months through an int...
My account is set to be cancelled on September 14th, but today I received a bill for the next period after my contract ends.I tried reaching out to live support, but after 15 minutes of going in circles about why I’m cancelling, I gave up. I have the...
Hi, today I've cancelled my contract as I'm moving house and I'm not taking the services with me. During the online chat, I was told that I was to send in a copy of my new rent agreement (that shows new address) , so a credit for the (pro rata) termi...
My primary account was set up years ago, with an @excite.com mailbox email address. That external mailbox died a death many years ago. I've just noticed that when I log into MyVirginMedia and try to view my primary account details now, it wants me ...
