Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsNetflix Activation Hi Everyone, I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgi...SolvedRenewal Issues So my contract is due to expire in December 2025, and I received an email from VM with a renewal offer of £90.75, about £10 more than what I pay currently which I was happy with, so I went through th...Account Recovery Hi, I have been trying to recover my Virgin Media account as I cannot find the email and password that I used to create it. I have tried using the "Forgotten Email" link but when I do this and provi...Contract renewal Can I ask why I cannot access my renewal offers within my app or account even though you are telling me my contract is ending soon and it’s time to renew?? I could access them a few weeks ago but si...Netflix charging issues My virgin package apparently includes Netflix with ads and I can upgrade to standard without ads or to premium. I thought that I would be charged a top up i.e the standard without ads less the usual...Returning my router.. I have left Virgin media, and must return my router, or be charged. Today I recieved a SMS telling me I should have received my returns pack and posted the item back. As I had not had the return pac...TNT sports pending hi, I have "TNT sports pending" issue, could you please assist? Waiting for call from management after a complaint. How long is it likely to be?! Sorry but this is long! A month ago, I told Virgin I was moving house through the messaging system on their website. I requested to see if there was a better deal than my current package as I had bee...incorrect bill after contract change have recently changed package ie cancelled sky sports and tnt sports .Have also changed land line from anytime to evenings and weekend.Just received 1st bill since change.normal bill is showing 2 Ref...Total Loss of Service, Warning to New Customers Just felt the need to share my experience thus far with Virgin Media after being left without internet and tv through no fault of our own. Hopefully this gives new potential customers an idea of what...
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