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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21313 Views
  • 30 replies
  • 7 kudos

Cannot sign up for account

I have had virgin media broadband for the last 6 months, and I never received a confirmations email and can’t find any emails from the company at all however I use the service and am charged every month. I am trying to create an account to view my bi...

Lmckane1 by Joining in
  • 218 Views
  • 4 replies
  • 0 kudos

Bill is wrong

Hey all, when I signed up for VM BB I was sold a package that was free for the first three months. I’ve had a look at my account and emails and can see I received a contract which stated this, but then for some reason a few weeks later I received ano...

Cancellation of cancellation

In December I decided to change my broadband to Vodafone but then for various reasons changed my mind, and cancelled (as I thought) my cancellation of Virgin broadband. Today I have received an email from Virgin which seems to indicate that they are ...

jsampson by On our wavelength
  • 129 Views
  • 1 replies
  • 0 kudos

Installation delays

We booked our installation for the 26 October and we are still waiting! Every two weeks it gets pushed back, and we are losing money as we have to book time off for the engineers to come to the house. I have made countless phone calls but the people ...

How much should it cost?

Hi, I rang retentions because my contract was about to expire and asked for a deal. I was told I should be paying £63 without any discount. The gentleman on the line managed to knock it down after some time and tries.Now, at this time last year I was...

Data by On our wavelength
  • 546 Views
  • 18 replies
  • 0 kudos

Resolved! Order not gone through

Recently I was contacted by Virgin Media and was offered an 18 month contract at a reduced rate. I agreed to the new contract and received a number of emails, one including an order number. This was on the 30th of November,Since then I have not heard...

antonypg by On our wavelength
  • 274 Views
  • 3 replies
  • 0 kudos

Unable to register - getting errors

I'm also hitting this problem when attempting to register for a Virgin Media account. More details:- Occurs at the address https://www.virginmedia.com/my-virgin-media/register/create-password- Under the hood, this appears to be making a POST request ...