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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 17325 Views
  • 22 replies
  • 7 kudos

Can't create an account

Hi, I cannot create an account as I was with virgin previously,left and now came back. Its not letting me to create an account, I phoned in but couldn't pass the security questions (couldn't give them a password as I have not set up an account and co...

No contract or account number

Hello, new customer here. On 28 August I got a new Broadband + Phone subscription for the flat I’m soon going to move into and ordered the self-install kit. I’m moving in in two weeks so my delivery is not scheduled until the day after the move. I go...

stefru by Joining in
  • 440 Views
  • 2 replies
  • 0 kudos

Re: Useless inept service.

@goslowhas made some excellent points regarding the compensation & credit schemes, but you have posted this in the general chatter forum which is fine - but not often frequented by staff. I'll move this to the account section so as the staff may pick...

japitts by Very Insightful Person
  • 4 Views
  • 0 replies
  • 0 kudos