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Forum Posts

Recontract email - why?

I got an email last week and again today stating - "Don’t forget, your Virgin Media contract’s coming to an end soon. Renew today and keep the same superfast speeds, Virgin Media benefits, and O2 perks with our online exclusive offer – and get peace ...

Retrieving previous WhatsApp offer

I'm out of contact so my price has jumped up quite a bit. I've spent many many hours over the last few days conversing with the renewals people on WhatsApp.  Some of these conversations have taken a long time and I've needed to do things meanwhile an...

Debt Texts - Unknown Debt

I have an open Virgin account now and the payments are completely up to date. I last had Virgin in 2019 and have the email issuing me a refund at the end of my contract when I returned the equipment. I’ve started receiving text messages from CRS acti...

Still no Disney+ activation link

I’ve been chat dumped twice. Told I needed to go to Disney to sort. Their customer service was superb. They told me they cannot add Disney to my Virgin account- of course they can’t; they are Disney.Despite receiving email (only manually triggered by...

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