Managing Your Account - Cable - Page 673

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Cannot pay my bill

Good day all,after logging into myvirginmedia, When I press the make a payment button, it just takes me to a help and support page on how to pay my billand the view my bill button also just takes me to a help and support pagethe links seem to be brok...

Welcome gift

Hi there, I purchased Virgin broadband on June 10th and was hoping for some follow-up on a amazon gift card as part of my purchase. I understand it may take up to 3 months to recieve this, however I would appreciate some help in receiving this as it ...

I paid by myself and then I paid by direct debit automatically again

Hi, Can I get a refund because I paid 70£ for the first month included the set up fee which my package was only 35£ but then the direct debit got me another 70£.Can you refund me that or just use it as another next 2 months bills.My account number i...

Default notice of £10 after moving house and staying with virgin media

I’ve been with virgin media since 2013. In 2021 we moved house and stayed with virgin media. We’re now looking to remortgage and given current interest rate changes need to secure something urgently. We’ve just been declined our mortgage due to a £10...

Early disconnect fees

Hi I'm wondering if VM email servers have been hacked.I had 1gb BBTV PackHome fone. Due to the increase in price I said enough is enough.. Nearly £100/m to watch TV is a lot of money considering I didn't use most of it.. Landline and 90% of the repea...

Engineer not turned up

Absolute joke of a company.....I rang up to add an additional box to my account on 16th September to be told I can't self install and have to pay £65 to have engineer installed and activate, fine so they add it and say box will be sent out and they w...

Virgin media not taken payment

Hello. For some reason virgin has not taken my bill out for the last month, I have tried through the website to make payment but the website never works for me, also raised 2 support tickets with no response...Thankyou

Cancel Contract (SOLVED)

Hi,I got a broadband a few days ago and its really slow (Turns out the speeds goes down significantly when shared between a few devices) and have been trying to cancel the contract before the 14 day cooling off period. But the customer care has been ...

POD installation/activation fee?

2nd POD promised, but next day there was an email with my new contract changes which included 2 pods, and phone removed, itemised phone now?And ... £25 installation or activation charge. None of the above was mentioned to me when the order for the p...

Re: Useless inept service.

@goslowhas made some excellent points regarding the compensation & credit schemes, but you have posted this in the general chatter forum which is fine - but not often frequented by staff. I'll move this to the account section so as the staff may pick...

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