Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos

Early disconnect fees

Hi I'm wondering if VM email servers have been hacked.I had 1gb BBTV PackHome fone. Due to the increase in price I said enough is enough.. Nearly £100/m to watch TV is a lot of money considering I didn't use most of it.. Landline and 90% of the repea...

Yos-Sam by Joining in
  • 2 replies
  • 0 kudos

Engineer not turned up

Absolute joke of a company.....I rang up to add an additional box to my account on 16th September to be told I can't self install and have to pay £65 to have engineer installed and activate, fine so they add it and say box will be sent out and they w...

Dan1983 by Joining in
  • 1 replies
  • 0 kudos

Virgin media not taken payment

Hello. For some reason virgin has not taken my bill out for the last month, I have tried through the website to make payment but the website never works for me, also raised 2 support tickets with no response...Thankyou

Cancel Contract (SOLVED)

Hi,I got a broadband a few days ago and its really slow (Turns out the speeds goes down significantly when shared between a few devices) and have been trying to cancel the contract before the 14 day cooling off period. But the customer care has been ...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

POD installation/activation fee?

2nd POD promised, but next day there was an email with my new contract changes which included 2 pods, and phone removed, itemised phone now?And ... £25 installation or activation charge.  None of the above was mentioned to me when the order for the p...

Re: Useless inept service.

@goslowhas made some excellent points regarding the compensation & credit schemes, but you have posted this in the general chatter forum which is fine - but not often frequented by staff. I'll move this to the account section so as the staff may pick...

japitts by Very Insightful Person
  • 0 replies
  • 0 kudos