Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

House Owner Confirmation.

Hello, I have ordered broadband service from Virgin Media, and I got the email that you need the confirmation of the landlord, and request for his contact details.Is it ok if I reply back to the email address to send this information?Thanks.

Wrong email on order

I've just placed an order for Internet and phone but missed a digit out of my email address so can't get my confirmation email. Is there anyway to change this and get the confirmation resent

Appalling complaints service

In short my account package was altered without my knowledge or permission in that 'Homeworks' was added to it which can incur a cost of £9.99 per month. I had no idea what Homework is until I looked online. It was alleged I used my mobile to contact...

milbers by On our wavelength
  • 2 replies
  • 1 kudos

Early disconection fee

Hi there My mother had virgin with youngiys for over ten years she past away last year and was coerced into transferring it into my name the account I had to vacate the property as my mother had past away now I have a letter from a dept collector wan...

Ryu89 by Joining in
  • 1 replies
  • 0 kudos

Netflix missing after new deal

Getting Netflix is proving to be a disaster for me, I contacted support to get a price on an additional box and was offered a new deal (signing up for a further 18 month) - this was the Maxit TV deal and 1G broadband. The included Netflix was the dea...

jimmyh19D by On our wavelength
  • 46 replies
  • 2 kudos

Moving Home website down?

This website seems to be broken, no matter what postcode I enter it seems to say "sorry, we couldn't find your address", and then nothing happens when I click on the "let's chat!" button

Direct Debit Hell

Dear Virgin Media staff, hello, customer of over 20 years, ex-employee. I updated my direct debit information recently as I changed banks. You failed to take payment and then charged me a late payment fee. So I paid the 19 August bill with a credit c...

howarthc by Tuning in
  • 5 replies
  • 0 kudos