Managing Your Account - Cable - Page 634

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Compensation Scheme

Hi, Is there an ombudsman to contact re complaints against Virgin Media? We had a complete loss of services for just over a week. Eventually an engineer came out to resolve the problem. The automatic compensation gave just £8.40.Checking the conditio...

old virign debt of £20

i have found a old virign debt on my credit file of 20 pound when i have contacted virgin they have said my account does not exist and if i was to pay this 20 pound it would go no where am chasing my tail at the minute this is the only thing stoppin...

Return kit or else be charged £0. So why bother ??

I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return.But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items.So why should I not recyle them instead ???(no...

Old account - viewing

Need to view 2 a bill from an account thats been changed over due to a new contract. Can't see any way to view previous account that was associated with the same email. [MOD EDIT: Subject title changed for clarity]

Adding Asian mela pack. Activation?

Hi all. Added the Asian mela pack 5 days ago online. Got a confirmation email saying Estimated activation date:Tuesday 11th April 2023.Do I need to reboot tivo for them to show or is it supposed to be automatic as they're not viewable at the moment

Resolved! Have not received price rise communication - no rise?

I still haven't received any email or letter from Virgin about the widely reported price rises. I re-contracted on 5 January this year and my contract runs until July 2024. Does this mean that I won't have a price rise this year? What about if the pr...

Resolved! Temporary house move

I'm shortly moving from my house to temporary accommodation for 6 months before then moving into a new build home. I currently have Virgin fibre optic cable but the temporary accommodation only has a TV coaxial line. I hope to install Virgin fibre at...

£6.99 charge on 1st bill

I see on my 1st bill there is an 18+ charge of £6.99. I have no idea what this is for and when I went through the chat for billing, the team said they can't tell me what it's for. I'm a woman in my 60s, I live alone & don't watch porn or gamble. I wa...

Logging in shows old account instead of new account

Hi, I’m having the same issue, can you help? [MOD EDIT: Post split to create own thread. @Jamesjg93 please provide more information so members can help ]

Refunds

I joined Virgin Media approx 8 weeks ago, for the first 5 weeks I had no broadband connection as there was an issue with the cables in the ground outside of my premises, 2 engineers visited around 3 weeks ago did a dig outside got the broadband worki...

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