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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos


How do I contact someone about incorrect billing? I changed package and received email confirming package cost but it’s incorrect on bill. I’ve called 150 numerous times and they say it’s sorted, send me an email confirming new package cost but when ...


On whatsapp to Virgin media and they required certain security to be filled in by these forms they sent and my email has '_' underscore which cannot be registered on the form.Honestly on the very very edge of cancelling my broadband package which I o...

kiki69 by On our wavelength
  • 3 replies
  • 0 kudos

welcome email

Hello,i received my pre contract documents and have approve them but haven’t received a confirmation email that the order has gone through. is this normal?

Credit file amendment

Hello virgin media i am really really unhappy and disappointed. Your service has been terrible throughout. You were charging me £44/ month when I signed up to the universal credit account of £15/ month. I’ve now had a bill of £280.66 on my account wh...

Ellsx28 by Joining in
  • 1 replies
  • 0 kudos

Billing overdue

My Acc says bill overdue today 12/01 but my direct debit is set for 15/01 ??? Why would it say overdue if it’s not due to be taken for another 3 day?

C_Brooks by Joining in
  • 1 replies
  • 0 kudos

Resolved! Increasing account limit

I discovered today I was over my account limit. In over 20 years this has never happened before. I realised it was due to calling my frail mother who is in a nursing home temporarily. I asked to increase my credit limit, as a loyal customer of such l...

Billing mistake by virgin

Virgin have made a mistake on my bill and after I cleared what I was told I owed on the 4th January they are now saying I owe them more when I checked my bill they changed my package because my service was restricted and credited me for services remo...

Kd41 by On our wavelength
  • 1 replies
  • 0 kudos