Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I recently updated my package and the contract information was sent to an old email address.My current email address has been on my Virgin Account for years and I receive my monthly bills there.Any help to to remove the old address is appreciated.Chr...
I have received an incorrect billing invoice and I need to send an email to someone but cannot find an address to send it toCan someone provide me with the required email addressThanks
Hi, I'm also having the same issue. I got my internet installed a few hours ago. Please inform your I.T team that there is a validation error on the backend of the website on this page (possibly a bug). I have tried several passwords including on bro...
My May bill was issue on 03 May 2023. In included a price increase from £32 to £39. I phoned to cancel the remaining 5/6 months of the contract but was told there would be an EDF of c. £190.Apparently I was supposed to tell them I wanted to cancel by...
Why doesn't Virgin have a contact email address? I wish to contact them 'in writing' rather than go through their customer contact centre, most of whom I cannot understand because of their accents. I also want a record of the 'conversation'.
Why when we enter into a contract with a company, we pay them the agreed fee. If we want to change it, or leave early, there are penalties to pay. However, they get to change it whenever they see fit and we have to accept it. This doesn't feel right....
Hi,I negotiated a new contract at the end of March as the predicted payments were going to be out of reach. We cut back on the connection speed etc and got the resulting bill to be £63/mth, rising in October 2024.Yet I am facing a bill for £82.33 and...
HiI believe I am signed up for eBilling ("ebills / Email / Text" is selected in my contact preferences and probably always has been).And yet I still get a paper bill and £1.75 snaffled from my account every month, for something I don't want. I never ...
On friday evening we spend over an hour on the phone to a virginmedia employee who upgraded our package to Ultimate Volt reducing our current bill quite a bit for the next 18 months.It is now Monday night and we still haven't had anything about the n...
Hi, Like many others, I have received an email from Virgin Media informing me that they are no longer paying my Netflix subscription, despite confirming this is still part of my package until October 2023! Having looked at others on this forum, it a...
