Contract renewal not processed
I accepted the renewal offer in my online account last week and received an order confirmation and pre contract information sheets. However have not received the new contract or any updates since.
Forum Posts
Resolved! £100 Amazon Voucher Not Received - M125 Fibre Broadband
Hi there,It's been 130 days since I signed up for Virgin Media M125 Fibre Broadband, and I was promised a £100 Amazon gift card (see email below). I have not received this or any further information since the email was received on April 3rd. Can you ...
Damaged utility cover in street
The utility cover in the street outside my house is damaged. I am concerned that the cables in there may become damaged and it is also a trip hazard for pedestrians as there is no pavement. Please could you replace it?
Moving home and being placed on to new contract
I recently got in touch to let you know im moving house. After attempting this multiple times on this stupid web chat, finally I’ve got thru to someone, I’ve told him I’m moving address, my new address has the virgin media port already installed so a...
Different Monthly Payment to Contract
Well, this is a turn up for the books. I was offered a new contract last February for around £56 a month. Since then I have been charged £71 a month. A Virgin rep promised to sort this out for me. Nothing has been done, I am still being charged £71 a...
Resolved! Virgin charged me £8.71 extra PLUS lies on bill - after I resisted bullying to upgrade contract. HELP!
Hi, I'm a Virgin Media customer who previously had a nasty experience arranging to move house and keep my existing contract - the Virgin operator refused to accept 55 minutes of my saying I wanted to keep my existing contract and sent me a bill for a...
How to talk to a human about billing
Does anyone have any pointers about how to talk to a human about billing?I changed my DD date last month and was assured (I have it in writing on the live chat) that I had no bill this month and next date would be 04/09. Low and behold, my DD has bee...
Resolved! Account Details
Hello, first post.we joined VM in May, not had a bill yet, though I see £84 has been taken from my bank, don’t know what that’s supposed to cover, our package is only £39.50.we don’t have our area reference, not sure we have our account number right,...
Complaint resolution not carried out now caused arrears and impact on my credit file
So over the last 12 months I’ve had nothing but issues with Virgin. Incorrect billing. Resolution was found in June/July. Now I find the actions Virgin agreed as part of my resolution have not been actioned and now I have had a negative impact on my ...
Re: Account cannot log in
Hi Molly,I am having the same problem.I still need access to the old account for email address purposes, but have a new account number.I look forward to hearing from you.thanksSanj
