Renewed my contract with VM on 18th August but have been billed wrong ever since. Had the "we bill in advance" excuse and been told it is all sorted and will show correctly on my next bill!!!! I've been in contact with VM 7 times since 18th August a...
My contract ended 7th Sept 23, and I was not sent a reminder so did nothing and therefore charged £72.50, normally pay £36. I spoke to retention team and based on the information I was given i.e. new 18 mth contract £35 mth, he talked me through my ...
Any body has the email for customer service please ?
I still have not received my Amazon voucher
My (first) contract has just come to an end and the bill has more than doubled - without even including the O2 volt charge (which has increased separately). What is the best way to go about changing (ie. downgrading) my package - reducing broadband c...
Have been trying to contest a default on my credit file for 6 months now and no joycustomer service lie to you,creditfileamendments only send standard emails obviously not mannedi have an ongoing complaint which they said they had resolved but havent...
Hello, I just signed up for broadband and realised I typed my email wrong and now can’t verify my account/order. Can this this fixed? Thank you [MOD EDIT: Subject title changed for clarity]
My contract is coming to an end and I've been offered a volt package to renew, but I'm not bothered by the SIM card. If I cancel the O2 SIM within the 14 day period will I lose the broadband upgrade?
Dear Virgin Customer Service,I hope this email finds you well, but I have to express my extreme frustration regarding the returns packaging for my recent purchase. Despite my repeated requests, I have not received the necessary packaging, and time i...
