Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsNetflix - cannot connect Hello just upgrade VM with netflix cannot connect Thanks jasia [Mod - title edited for clarity] Moving to a property that already has a virgin contract I moved house in March, got entered into a new contract with Virgin. I will be moving again in March 2026, however I am moving in with a relative. They want to get broadband installed, possibly thro...Netflix included for free Hi, I’ve been trying for a month now to get Netflix access free as part of my Virgin subscription which I believe I’m entitled to, but failing badly every time I contact Virgin customer services. I r...A Decision from the Ombudsman So after months and months from the introduction of the shambolic VM/O2 login which locked me totally out of my account settings for nearly twelve weeks, the Ombudsman has upheld my case, awarding a...No account number I have ordered a box today 28/12 for my new flat but have selected the wrong address, everything says to amend the order i need to log in to virgin media with an account number that i dont have, the...Returning Virgin kit back Hi I have closed my Virgin Media account, and, two week ago exactly, I sent the kit back following the instructions from Virgin Media. I have just received and email stating that I would charged 13...Area Reference Code I’m trying to link my O2 and Virgin Media accounts and I’m unable to do so because it requires an Area Reference Code. I have never been issued with this code as I signed up two weeks ago over the ...Netflix Hacked I see that the Netflix app supplied by Virgin Media is frequently hacked. This happened to me on Christmas Eve, I received an email to say that I had changed my subscription (I hadn't) and my TV Net...Messages about returned kit I returned my virgin kit weeks ago and have receipts from Yodel. I keep getting messages saying I will be charged for not returning it. I cannot contact anyone who can manage my account and remove th...Returning kit Hello, hoping a mod can help as customer service are struggling to help. I returned all my kit when my contract ended, apart from one WiFi pod as this broke a around 3 years ago, virgin replaced it b...
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