E billing
Hi I'm unable to switch to e billing.
Forum Posts
Resolved! New cable cover needed
 A new cable cover is needed outside my property in the street as mine is coming unstuck as it is about 10 years old. (Attached picture). A new cover would be great.
Appalling customer service
Has anyone had ANY joy getting their issues resolved ? I have had an ongoing charge on my account since June. Promises to refund and remove from my account never happened which has resulted in me terminating my contract. There are various other is...
New account number not linking to My virgin media account
Hello,My email address (hotmail) was linked to an account in my ex wife’s name. She cancelled the account and I decided to stay with Virgin and start a new Volt account with a new account number. when I log into my VM account I can only see the 'old'...
TNT Sport Channels missing after contract renewal.
On Friday 15/11/2023 I renewed my contract for a further 18 months via your online chat. During my chat with Renante I was told I could renew the same package for a price that I accepted. I even confirmed this offer by typing If this was the same pac...
Resolved! 40% price increase.
Just checked my bank transactions and found the monthly price has increased by 40%, I cannot see how this increase can be justified or what the point of a contract is. Will hope to have dialogue with them tomorrow. I’m prepared to leave if this is on...
Wrong Email
Hi, When creating my account I made a typo in the email address, is there a way to change this? Thanks, Milenka.
Moved area, lost Netflix
Lo good peoplehow do I go about linking my Netflix again. Recently moved out of area and virgin removed the Netflix subscription.logged out of every device, tried to link but immediately logs back in
Black Friday deal not working.
I received a Black Friday offer from email@em.virginmedia.com offering an upgrade on my broadband package (£9 extra for 18 months to go up one speed tier). The link already had my name and address populated and knew which package I'm on but it asked ...
Bill is wrong yet again
After hours of calls last month and making a complaint because my bill was incorrect. I finally got the issue resolved and the correct amount was taken on the due date. 2 days ago I received a text and apology and £5.00 credit as good will gesture...
