Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 30 replies
  • 7 kudos

Broken brown external omni box

Hi. Similar to others my external brown cable box became damaged in a storm a while back and wouldn’t close. In an attempt to adjust and remedy the cover ‘hinge’ it broke off. How can I please get this sorted as it is now entirely open to the element...

Welcome gift not received

I signed up to virgin which was installed in February. Still not received my ring doorbell and Alexa speaker gift. Went through the chat service and they said someone would be in touch in 72 hours which was over a week ago. Not good service if they c...

Price rise notification

Hi , just read someone's question regarding no price rise notification yet , and one of the Virginmedia persons replied saying that the letters and emails will be sent out UP UNTIL the 27 MARCH .As it is now the 29th of March , why have I not receive...

Downgrading Sky Sports from HD to just SD

If I downgrade Sky Sports from HD to SD, will the 30 day notice apply?  I want HD until end of Premier League season.My contract has a HD offer than expires on 31 July 2023 and a Sky Sports 18 month discount until October 2024 (18 months).  Not much ...


Hello Yesterday I received an email saying that I recently changed my Netflix account and there would be extra charges. I don't know where this has come from, I did not do this and I have not watched Netflix yet. Account Number is [removed]  Area Ref...


My contract shows monthly service charge of £20:50Contract was adjusted 01/03/2023Remaining period of 4 months. I have just received a bill for £27:50I presume this is an error, can the bill be corrected and resent.Thanks for your prompt service. 

IKbrunel by Fibre optic
  • 2 replies
  • 0 kudos