Renewal by sales team. Higher first payment?

Hi,I'm hoping someone can explain how the billing works when you're contract is coming to an end & VM sales calls with an renewal offer.A lovely lady called with a renewal package which kept my same services - 1gb Broadband / Basic TV (we never use) ...

New order different to what i am being billed for, can someone please help?

Hi.  I ordered online and finally had my virgin media installed.  Im checking the first bill and there is  £75 bill credit missing from the paperwork , and also    installation charge has been  added on when it said it was free. Would the  credit  be...

I have almost the same issue. I renewed online for a better price than I was paying. I have an email to confirm Thai but Virgin say that they can’t see any renewal and can’t get the same price! 

Changing account email address

My account was set up 30 yrs ago with a @blueyonder.co.uk address. Since then I have rarely if indeed ever used that as I changed to @virginmedia.com addresses.However, while I remember the old blueyonder address, the password is long forgotten so I ...

No account number or welcome email. Need to cancel unable to

Hi, posting on behalf of my elderly grandparents,They have been miss sold the service by a sales rep and now they cannot cancel the service due to not receiving a email or a letter with an account number on. This is not on. Anyway anyone can help.

Returned Items

I have not been with Virgin since 2018. I received a text and email stating that multiple items had now been received in the warehouse so I will be refunded. I do not have a Virgin Account anymore and I do not know why it has taken this long.

Old hub returns email lists old hubs to return too, these were previously returned...

I've cancelled with VM recently and today got the email stating I need to return the Hub 5, which is fine as I arranged with live chat to get it collected within 4-5 days.The email also lists the previous hubs from years prior. The issue is that thes...

Unable to track complaint

I have made a complaint. I even have a reference number for my complaint. The problem is VirginMedia have just stopped updating me. I cannot keep calling to get an update as I am on hold for at least half an hour a time and then more often than not t...

Extend termination date

Hi My broadband/phone contract termination date is set for the 27/11/23, unfortunately my new broadband supplier is not able to install the service till 6/12/23. Is it possible to have the contract extended? Many thanks