I moved home almost two months ago and transferred my existing virgin broadband contract to my new address. When we received our first communication, we noticed the package price had increased from £26 to £49 per month. Not just that, the contract we...
I am getting various "Virgin media Order Documents" emails, including detailed pdfs, suggesting that I am about to start some very expenses package subscriptions. I have not ordered any of these products. So I am assuming that these are spam emails ...
Hi,I'm new to Virgin Media and have left my previous Broadband supplier early and have incurred an early leaving charge due to my contract not ending for 6 months.I mentioned this to Virgin to which they were happy to help with. I was told on the pho...
When I signed up via USwitch I was promised a £100 Bill Credit. U switch say its VM responsibility and can only happen after my first Invoice, but there is nowhere to request/remind/apply for this on the website so far as I can see.
Hello, It looks as there has been a mistake in your accounting system as I took out a new eighteen month contract with VM on 25th June this year, so renewal should be in December 2024, not 2023. Kindly let me know the situation.
Hi there,Slightly complicated one.I was one of the unlucky few that signed up for the Sky Sports UHD + TNT Sports + Mixit TV Black Friday Deal, but never had it activated. I phoned up the next day to query, and was told the order had 'not gone throug...
Hi, Added Sky Sports to my package during Black Friday week. Still hasn't activated. I rang support who state that it's not on my account and they can't offer it me.Gave them my order reference from the confirmation email which they didn't recognise,...
Hi,I am writing on this board as I have seen there has been success with actually speaking to someone who gets the job done.I am chasing a refund of £385.50 in over paid payments - As my deal was set but the direct debit was taking the wrong amount!I...
Hi I ordered a pod and WiFi max on Saturday morning via web chat which all was confirmed (I have the screenshots of the web chat)I’ve had no order email confirmation, no notification in the app or any other indication that it’s being progressed is th...
i was offered Black Friday deal so I upgraded my speed on Saturday 25.11.23 from 250Mbps (360Mbps Volt) to 500Mbps (1Gbps Volt) for extra £5.32.. I only received confirmation email with order reference number but no other email, no new contract detai...
